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Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite / Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES Architect, Design, and Implement Modern Cloud IT Solutions Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy Escalation Technical Resource for Project Engineers Work as part of our dedicated Projects Team away from the Service Desk Support and guide our customers on their Technical Roadmap Work with the Projects Administrator to ensure projects are a success Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant Microsoft Azure (Migration, Deployment and Management of services) Microsoft 365 including Modern Endpoint Management and Security Hyper-V/VMware in both on-premises and hybrid deployments Networking (TCP/IP, VLANs, routing, firewalls, port forwarding and NAT etc.) Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) Desirable Security Certifications (Security, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. Unlimited holiday Performance and salary reviews Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours Access to online courses, work related plus more, all at your fingertips Auto Enrolment pension scheme Staff and Customer referral scheme Great working atmosphere and balanced work environment - we are high performance and we take good care of each other Employee socials and events run by our Social Committee Lots of cake and fruit And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Your new company Our client, who partner with the Defence Infrastructure Organisation, manage and operate their UK Defence Training Estate, covering all found nations. Their responsible for Armed Forces to train safely and deploy on operations. This is integral to the security of our nation, underpinned by the maintenance and safe and secure defence infrastructure. Your new role They are currently looking to recruit a Business Analyst to join their IT team. You will work with business (end user) and technical teams, clarifying and documenting business needs, analysing business problems and identifying opportunities in the context of IT service solutions. You will play a key role in the delivery of IT related projects and business process improvement, acting as the 'bridge' between technical and non-technical stakeholders. You'll work closely with business stakeholders. Assess business area and end user needs and current processes, providing advice on how to develop and implement IT service improvements, whilst analysing, documenting and prioritising their requirements that enable a chosen solution to be specified, developed, evaluated and tested, using IT Project Office approved tools and techniques. Play an active role within IT project tea, supporting the Project Manager and working closely with the software development team to ensure requirements are delivered to specification in order to meet business stakeholder expectations. What you'll need to succeed Experience of working in a product managed aligned environment focused on working with Product Managers to support ongoing identification of business opportunities, defining product requirements, and work with cross-functional teams to provide ongoing development of their products / services. You'll analyse business problems to derive technical requirements that a software development team can work from to build high quality solutionsExperience of managing small to medium-sized projects as required. The ability to establish, maintain and develop effective working relationships. Display a willingness to work alone and as part of a team in a fast paced technical environment. Ability to work across multiple technical projects simultaneously as required, delivering to deadlinesCan respond effectively to conflicting work demands, prioritise accordingly and set realistic expectations for stakeholders Level 6 qualification in a relevant subject (e.g. Degree) ISEB Foundation in Business Analysis (or equivalent) ISEB Certificate in Requirements Engineering (or equivalent) Experience of working with ITIL Service Management Processes and Lifecycle Desirable - V3 Foundation Certificate (or later) What you'll get in return Opportunity to join our company stakeholder pension scheme, whereby the company will contribute up to 8% of the employee's salary. 25 days' pro rata during each year of employment plus public holidays. Three extra discretionary days added to our annual leave allowances at Christmas. Sick pay - After 6 months of service. Reimbursement of professional fees and on-going training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk