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The starting salary for this full-time role is £38,746 per annum based on a 36-hour working week. This is a 18 month fixed-term contract or secondment opportunity. We are excited to be hiring a new Information Analyst to join our fantastic Business Intelligence team. The team is based in Woking, working in an agile, hybrid way. The successful candidate will be required to travel around Surrey, as well as coming together as a team regularly. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the team The Business Intelligence Team lies at the heart of the Adults, Wellbeing & Health Partnerships (AWHP) Directorate providing a dynamic, flexible and responsive service. We are responsible for: Delivering the Adult Social Care (ASC) Statutory framework and links with national policy makers, the Department of Health & Social Care, Skills for Care and ADASS. Leading regional data interpretation and insight to support service improvement across the South East. Providing support to operational teams, along with data, information and insight to improvement projects - we are integral to managing analytics across a range of partners Leading on data visualisation within AWHP and taking an active role in the development of systems and reporting tools, promoting excellent IT skills About the role As an Information Analyst you will support a range of business intelligence activities including regular and one-off performance reporting, benchmarking, dashboard development and analysis; championing innovative approaches to drive high performance. You will have a proven track record of working in the Social Care arena and understand the care pathway. On a day-to-day basis you will be responsible for: Operational reporting across the Directorate, which includes the design, development, roll-out and maintenance of tableau dashboards to the frontline teams Maintaining the underlying data tables for all service reporting Supporting the East Surrey locality teams to understand and improve local performance Leading on reporting for the reablement service The planning, validation, submission and analysis of the Client Level Data (CLD) statutory return Collating the quarterly SE-ADASS regional data collection Shortlisting criteria We're excited to hear from individuals who are experienced and exemplary analysts in the business intelligence field, who can drive and champion innovative practice. If you're passionate, enthusiastic and feel you want to be part of our journey to being a leading council, then please apply by uploading your CV and personal statement outlining your suitability for this role. To be considered for shortlisting your application will need to evidence the following: Experience of working with data visualisation (eg, Tableau) and data preparation (eg, FME) tools Excellent analytic skills with the ability to exercise high levels of initiative to devise and implement workable solutions Ability to present data and analysis to people who don't work with data Ability to work with others (internal and/or external) to deliver products in a timely way Management skills and experience Experience or knowledge of the adult social care system Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 19.05.2024 with interviews planned for 29.05.2024 in Woking. There will be a skills test, details of which will be shared should you be invited to interview. We look forward to receiving your application, please click on the apply online button below to submit. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. Our commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
About the role We are seeking a detail-oriented and analytical Marketing Data Analyst to join our team. This is a new role within the team and you will play a crucial role in leveraging data to drive marketing strategies, optimise campaigns, and contribute towards business growth. Your primary focus will be on analysing marketing data, collaborating with sales teams to cleanse account data, and liaising with data providers to ensure access to the most relevant contacts in customer and target accounts. Key duties and responsibilities are: Analyse marketing data to extract actionable insights and inform strategic decision-making. Collaborate with sales teams to cleanse account data in Salesforce, ensuring data accuracy and completeness. Work closely with data providers to acquire and maintain high-quality data for marketing campaigns. Take ownership of Salesforce Pardot platform and data within it, ensuring its integrity and optimal performance. Develop and maintain reports and dashboards to track key marketing metrics and KPIs. Conduct regular audits to identify and rectify data inconsistencies, duplicates, and errors. Implement data enrichment strategies to enhance the depth and accuracy of customer and prospect profiles. Stay informed about industry trends, best practices, and emerging technologies in marketing analytics and data management. Provide actionable recommendations to improve campaign effectiveness, audience targeting, and customer segmentation. Collaborate cross-functionally with marketing, sales, and IT teams to streamline data processes and ensure alignment with business objectives. Ensure compliance with relevant data regulations, including GDPR and PECR, by implementing and maintaining data protection measures and processes. Work closely with our Data Protection Officer to address data privacy concerns, mitigate risks, and uphold the highest standards of data security and privacy. Skills, Knowledge and Experience: Bachelor's degree in Marketing, Business, Statistics, Computer Science, or related field. Proven experience in marketing data analysis, preferably in a tech company or B2B environment. Proficiency in Salesforce Pardot, or equivalent, with demonstrable ability to configure, customise, and maintain the platform. Strong analytical skills with the ability to interpret complex data sets and extract meaningful insights. Experience with data cleansing, data validation, and database management techniques. Familiarity with data enrichment tools and data providers. Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders. Detail-oriented mindset with a passion for accuracy and data quality, and a love of Microsoft Excel. Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously. Willingness to roll up sleeves and engage in data cleansing admin tasks to achieve desired results. Who are Jigsaw24 We put people first in a culture that's reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here Benefits at Jigsaw24 You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It's not just about filling existing vacancies it's about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our "about us" section on our website by clicking here From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we're determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.