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Talos360 - Where Innovation Meets Exceptional Service! At Talos360, we're not just a market-leading B2B talent software product; we're a dynamic force that thinks like a services business. Committed to delivering outstanding customer service, we continuously strive to provide our clients with a superior way to attract, engage, recruit, hire, and retain top-tier talent. Recently certified as a 'Great Place to Work' and acclaimed with high-profile tech awards, Talos360 is on the cutting edge of innovation. Position: 1st Line Support Location: Warrington Office - WA5 8WD Type: Full-Time Salary: £23,500.00 Benefits Why Talos360? Award-Winning Culture: Talos360 has been recognised for its excellence in both product innovation and workplace environment. Join a team that's passionate about what they do and values your contributions. Training and Development: As a Customer Help Desk Consultant, you'll receive comprehensive training on our processes, products, and services. We invest in your success, expecting only a can-do attitude, problem-solving motivation, and a collaborative team spirit in return. Flexibility and Trust: Work from our modern Warrington office or enjoy the flexibility to work from home when needed. We trust our employees to deliver exceptional results. Positive Team Culture: Join a close-knit, high-performing team with a culture defined by positivity, friendliness, helpfulness, openness, and transparency. You'll be part of an environment where problem-solving, client support, and task completion are celebrated. What We're Looking For: Excellent Communication Skills: Strong written and verbal communication skills are essential for success in this role. Strong IT Skills: Microsoft Office and generally tech-savvy Attention to Detail: Work at a fast pace with an acute attention to detail, always striving for excellence. Continuous Improvement: Be open to finding better ways of working and supporting our customers. Problem-Solving Enthusiast: The key to success in this role is a genuine love for problem-solving, helping clients and colleagues alike. Perks and Rewards: Engagement Matters: Engaged employees deliver exceptional client solutions. Enjoy discounted perks, regular team rewards, and exciting business events as part of our vibrant culture. Apply Now: If you're seeking success, aiming to make a difference, and want to be part of a stable, growing, and developing business where you can thrive, apply now to become our Customer Help Desk Consultant. Let's see if we're a perfect match!
Our client based in Birchwood is looking to recruit a Motor Claims Advisor to join their busy motor warranty team. You will be the first point of contact for customers, dealerships and repairers either calling in or emailing into the office. The ideal person will have either experience of motor claims or warranties, but if you have exceptional customer service skills gained on the phone or in a call centre environment, full training will be given. Main aspects of the role - Administration Respond professionally, within a targeted time frame to all inbound email enquiries. Open claims files for authorisation. Answering all inbound calls, identifying the need of the caller, and giving the relevant information in response. Transfer calls appropriately to the correct departments. Answer difficult calls, deal with professionally and courteously if within area of competence or pass to correct department. Attempt to resolve any complaint. Raise complaints to the compliance department. If you have the above skills and wish to apply please send a copy of your CV by email.