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An exciting opportunity for a Customer Service Advisor to join one of the North West's leading legal practices, based in Liverpool city centre. You will be working within the first response team, speaking to new customers and being the first point of contact to the clients and obtain clients details, checking eligibility or a claim. Client Details Our client is one of the North Wests leading Legal practices, specialising in Personal Injury, Defamation, Clinical Negligence and Professional Negligence, based in Liverpool. They are currently going through a period of growth and are looking for Customer Service Advisors to join their first response team. Our client offers great career progression, competitive salary and excellent benefits. Description Duties of the Customer Service Advisor will be: Handling and managing high volumes of calls from Clients and Customers Provide excellent Customer Service Liaising with internal departments and clients Obtain clients details, checking eligibility or a claim Carrying our full identification checks Profile The successful candidate will have the below skills: Ability to work in a fast-paced environment Strong written and verbal communication skills Focus on consistently achieving targets Strong problem-solving skills IT proficiency and a good eye for detail Job Offer Entry-level role in a well-established business, also offer an internal recruitment program, meaning many new options for progression within any sector in law. As well as this they offer fantastic on-site facilities including: Local Cafe with in-house discount 20% an on-site gym with mental well-being facilities
Hybrid Liverpool City Centre Monday - Friday 9am - 5pm £23,000 My well established Liverpool City Centre based client is looking to recruit Customer Service Advisors on a hybrid basis, working on a 50/50 home and office model. Within the role you will be acting as the first point of contact for Customers, taking inbound calls and making follow up outbound calls. The core responsibilities of the role include - Responsible for acting as the first point of contact for existing members Taking inbound calls and making outbound calls, maximising every customer interaction through generating and retaining business by identifying opportunities to expand existing customers product holdings Complete ad-hoc tasks as required by the group, assisting colleagues with peaks of customer demand Attend team meetings and contribute to them Ensure that all communications are clear and all regulations are followed Make outbound calls to warm enquiries Skills, Qualifications, Knowledge and Experience required - Previous experience of providing telephony based Customer Service Excellent Customer service skills The ability to maximise every interaction with every member ensuring calls are dealt with end to end If you feel you have the right experience and skillset for the role, please apply immediately. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
An exciting opportunity for a Bilingual Portuguese Customer Service Advisor to join one of the North West's leading legal practices, based in Liverpool city centre. You will be working within the first response team, speaking to new customers and being the first point of contact to the clients and obtain clients details, checking eligibility or a claim. Client Details Our client is one of the North Wests leading Legal practices, specialising in Personal Injury, Defamation, Clinical Negligence and Professional Negligence, based in Liverpool. They are currently going through a period of growth and are looking for Bilingual Portuguese Customer Service Advisor to join their first response team. Our client offers great career progression, competitive salary and excellent benefits. Description Duties of the Bilingual Portuguese Customer Service Advisor will be: Handling and managing high volumes of calls from Clients and Customers Provide excellent Customer Service Liaising with internal departments and clients Obtain clients details, checking eligibility or a claim Carrying our full identification checks Profile The successful candidate will have the below skills: Ability to work in a fast-paced environment Strong written and verbal communication skills Focus on consistently achieving targets Strong problem-solving skills IT proficiency and a good eye for detail Job Offer Entry-level role in a well-established business, also offer an internal recruitment program, meaning many new options for progression within any sector in law. As well as this they offer fantastic on-site facilities including: Local Cafe with in-house discount 20% an on-site gym with mental well-being facilities