Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
The German speaking Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers in the BeNeLux, keeping key accounts up to date on any outstanding orders.
You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and German enquiries.
For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week.
You will play a crucial role in providing luxury service to customers through a variety of communication channels.
Quest Search & Selection are partnering with this British contemporary premium brand who is looking for a Customer Service Advisor in their Fashion Head office in West London.
This business has been going for over 12 years and find flattering, on-trend and beautifully made, designer quality clothes at prices that sit within the upper premium market for women clients in the mid 30's .
You will play a crucial role in providing luxury service to customers through a variety of communication channels.
Quest Search & Selection are partnering with this British contemporary premium brand who is looking for a Customer Service Advisor in their Fashion Head office in West London.
This business has been going for over 12 years and find flattering, on-trend and beautifully made, designer quality clothes at prices that sit within the upper premium market for women clients in the mid 30's .
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Who you will be working for
Our Client is a membership organisation located in the City.
The Dutch speaking Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers in the BeNeLux, keeping key accounts up to date on any outstanding orders.
You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and Dutch enquiries.
For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week.