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One of our Milton Keynes based clients require 2 x Telephonists to start as soon as possible, one Permanently and the other on a contract basis until 31st December 2024, with the possibility of being taken on permanently thereafter. Working Monday to Friday, mostly 9am - 5pm with 1 hour for lunch. Job Objective To take inbound calls from external customers, general queries to be answered in a professional manner and provide accurate information whilst delivering excellent customer service. Key Responsibilities The duties and responsibilities of the Telephonists include the following tasks and activities: Take inbound calls from members through the customer service phone line. Adhere to phone KPIs. Ensure that customers are treated fairly and receive a fair and consistent service in line with the Company's TCF policy. Ensure clients receive regular and effective communication which is professional and delivered to the highest standards. Maintain and develop good business relationships with internal and external customers. Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down. Escalate any problems, mistakes, backlogs or issues immediately to the Line Manager. Report any breaches or complaints immediately to the Line Manager or to the Compliance team. Take responsibility for individual tasks and action them within the required timescales. Knowledge and Skills At least 1 year of experience working in customer service or call centre phone-based roles. Good organisation skills and able to prioritise. Excellent attention to detail. Team player. Excellence and quality in service delivery. Demonstrates innovation and added value towards customer's needs.
Our client has a vacancy for an Internal Sales and Customer Support Executive to provide a focus on processing incoming telephone and email sales orders and providing technical information and back up service for market-leading products. This role comes with a competitive salary for the right candidate. Successful applicants will ideally have previous experience of working in a busy customer focused service environment such as telesales or customer service and if you have experience in a fishing environment or you enjoy fishing then even better! The main focus is on processing incoming telephone and email sales orders and providing technical information and back up service for products. You will also be proactive in contacting designated accounts and advising dealers on new products and special offers from time to time, as the business requires. It is therefore essential that you have technical knowledge of products and experience of dealing with customers either face-to-face, on the telephone and via email so you will need to be a confident and clear communicator in these areas. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Customer Service Advisor 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we would welcome the opportunity to speak with you. Responsibilities: Customer Service Advisor Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. Responding to queries in respect of products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the Company. Record all queries and action points on the relevant department customer contact system. Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process. Prioritise and organise workload to ensure completed within service level agreement. Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets. Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate. Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption. Skills / Knowledge/Experience: Customer Service Advisor GCSE or equivalent English Language and Mathematics is preferable. Previous customer service experience, preferably within the finance industry. Effective telephone and negotiation skills in both written and verbal. Excellent administrative skills. Keen eye for accuracy and attention to detail. Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames. Demonstrate ability to learn and employ finance and credit-control knowledge. Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors. For information on other roles, we have available please call for further details.
Are you ready to step into a role that not only values your skills but also offers you growth and career advancement? We're thrilled to announce an exciting opportunity for a Customer Service Representative to join our client's ever-growing team in Milton Keynes. About our client: They aren't just another manufacturer - they are pioneers in their field, with a rich history of innovation and excellence spanning over 180 years. With a global presence across Europe, Africa, and Asia , they pride themselves on being one of the largest suppliers of manufacturing solutions worldwide. Their commitment to quality and customer satisfaction is at the heart of everything they do. Your New Role: As the Customer Service Representative, you will deliver exceptional service to our valued customers from a designated region. From handling inbound queries to managing order processing efficiently and effectively, you'll play a crucial role in ensuring customer satisfaction and driving the business's success. This role is perfect for individuals who thrive in a fast-paced environment, enjoy problem-solving, and have a genuine passion for delivering outstanding customer experiences. What's on offer? Basic Salary of £25,000 Potential for a 15% annual bonus Brilliant benefits package, including matched pension and an excellent employee wellbeing programme There are plenty of opportunities for career progression and development further in the business A supportive and collaborative work environment where your ideas are valued and encouraged. What are we looking for? Previous experience in a customer service environment. Strong communication skills, both verbal and written. Proven problem-solving abilities and the ability to work effectively under pressure A positive attitude and a genuine desire to provide exceptional service to our customers. Joining this team means more than just a job - it's an opportunity to be part of something bigger, to contribute to their legacy of excellence, and to grow and succeed alongside a team of dedicated professionals. They provide the support, training, and opportunities you need to reach your full potential. So what's next? If you're ready to take your career to new heights and make a real impact, we want to hear from you! Apply now to get started or contact Michael for any enquiries using the details provided.