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Customer Service Advisor based in Morley Offering £11.44 per hour - paid weekly, every Friday Full time, Temporary on-going contract We are currently recruiting for Customer Service Advisors to join our clients existing team based in Morley. This is an exciting opportunity to work on behalf of one of the biggest and well known delivery services in the UK with our 50 years in the industry they are dedicated and focused on delivering the best service to their customers and clients and deliver in excess of 700 million parcels per year. This is an on-going temporary role working on site with 1 in 4 weeks working from home. What will you be doing? Handling inbound customer service queries from our diverse customer base?? and ensuring to provide ?1st class customer service. Ensuring to deliver a response in a timely manner either by email or call. ?Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer ??Prioritise and clear the queue having contacted clients and customers to establish correct addresses / label / packaging issues? Giving clear and concise information to our customers with confidence and knowledge Working inline with company standards and service level agreements Using our inhouse systems to log calls, amendments and delivery changes Who are we looking for? We are looking for people with exceptional customer service skills preferably from a call centre environment. Previous customer service experience ideally within a call based environment A passion for customer service with the want and desire to provide exceptional service to our customers Strong communications skills both verbal and written Ability to work in an efficient manner by managing and prioritising your workload effectively. Strong competency of IT systems including Microsoft Office The Location: Morley ?The Hours: Hours: Monday - Sunday, 5 days out of 7 on shifts between 8am and 6pm (4 days during the week & 1 day on Sat/Sun) ?This rota will continue to repeat which will give you more consistency and notice to allow you to plan your life outside of work easily!? ?#CCNorthWest The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
We have several ongoing temporary roles for our well-known client based in Morley. If you are experience in customer service (call centre, hospitality, retail, or any customer facing role then this role may be for you! HYBRID WORKING!!!! Must be able to commit to 4 weeks training in the office 08.00-16.30, after training you will work in the office just one week a month. £11.44 per hour Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working. Your role- Dealing with customer queries via webchat. Inbound and outbound calling. Responding to customer emails. Building a strong customer rapport. General office administration duties as and when required. The ideal candidate- Have a good, basic knowledge of Microsoft Excel Be adaptable to change and new systems Have experience of end-to-end case management in a Customer Service setting. Have access to the internet at home, should you be required to work remotely Please click APPLY today. Or call the office on or email Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.