Do you have experience working within a customer service support role?
Do you enjoy managing key clients and developing existing relationships with customers?
Benefits: 20 days holiday plus bank holidays, End of Year Profit Bonus, Christmas close, Parking, Pension, Training and Development opportunities, fun social team events quarterly and monthly office lunches.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
The job implies support and assistance within the sales office (order processing, outgoing and incoming phone calls, responding to enquiries) .
Our client is a leading online retailer who is currently seeking a Customer Support Representative to join their team in Crowborough.
You will report directly to the Head of Customer Service and you will work extremely close with the external sales team and the Dispatch/Warehouse & Purchasing Department.
Carry out reminder calls to customers for appointments
Fully manage each day's appointment sessions
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
You will be part of the Customer Service team dealing with the day-to-day operation but have a responsibility for company legal enquiries & processing of relevant documentation.
This will be a busy and varied role with a strong emphasis on customer service.
This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience.
HRGO Recruitment are looking for a Customer Services and Dispatch Agent.
The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile to present all customers with a world class customer service experience.
This role reports to the UK Operations Services Manager within the Group Operations Team.