Oliver James are partnered by a global cyber security business who are seeking to hire an Incident & Response Manager to be based in London (on a hybrid basis).
The role can pay up to c£70,000 basic salary excluding bonuses and benefits initially.
Additionally, first class training, development, research and clear progression is available.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Lead and manage a team of 3-4 claims handlers, providing coaching, mentoring, and performance management.
General
We have an exciting opportunity for an aspiring Claims Team Leader/Manager to join a thriving team.
You'll lead and manage a team of 3-4 general insurance claims handlers, ensuring a smooth claims experience for their network of mobility retailers and their customers.