______________________
_____________________
______________________
__________________
_____________________
___________________
___________________
_____________________
___________________
______________________
Job Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Eastleigh, SO50 Start Date: ASAP Join our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by handling various types of contact and resolving inquiries efficiently. Key Duties and Responsibilities: Provide front-line service for customer inquiries via telephone, face-to-face, and digital channels. Resolve 80% of customer inquiries at first contact, ensuring prompt and effective responses. Accurately diagnose and process maintenance defect or repair reports, coordinating with contractors for effective resolutions. Handle anti-social behaviour concerns, logging details, providing advice, and confirming actions in writing. Manage tenancy issues and rent inquiries, ensuring clear communication and resolution of any arrears. Schedule appointments for surveyors, housing/income officers, and contractors. Follow up on complex inquiries to ensure high standards of resolution. Adhere to assigned rotas, scheduled timescales, and break times to maintain service levels. Perform necessary administrative tasks related to customer contact resolutions. Provide consistent service to both customers and staff by staying updated with company policies and procedures. Utilise quiet times for personal development and knowledge enhancement. Maintain accurate customer information in systems and offer service improvement suggestions. Knowledge, Skills, and Experience Required: Previous experience in a call centre or similar front-line service role. Proven ability to meet contact handling targets. Strong customer service skills including empathy and ownership of inquiries. Ability to adhere to scheduled rotas and maintain calm in challenging situations. If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to
Our mission is simple... to help the world Love Mondays. Every week, thousands of people across the UK start a new job and it's our job to help them get there. REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions Our client is looking for an accomplished Administration Officer to support a policing team charged with monitoring and maintain the standards of serving officers and police staff. This role is office based in Eastleigh. Work Involves Working within a small team assisting the Vetting Unit. Dealing with the receipt, assessment and dissemination of information and intelligence related to vetting processes within the Hampshire and other police services/law enforcement agencies. Essential Criteria Willingness to undertake training deemed necessary to support the role. Be able to demonstrate a high standard of written and verbal communication skills. Gathering information and being able to analyse, evaluate information. Maintaining record management system, data entry, and preparation of documents. Review retain and dispose of records and information. Must be computer literate and be able to use Outlook, Word, Excel. Ability to work with minimal supervision. Candidates must also have the highest standards of professional and personal integrity. This is a temporary role, working on a full-time basis for paying £12.92 per hour PAYE for 3 - 4 months. Please apply now and join us in loving Mondays All roles are subject to strict police vetting and right to work checks 18% of the business is owned by the Reed Foundation, which supports good causes around the world. Set up by Sir Alec Reed in 1985, it's the driving force behind all of REED's philanthropic activities. The Foundation provides funding for a number of charities, channelled via the Big Give, the online donation platform that allows donors to discover and donate to projects of interest.
Our mission is simple... to help the world Love Mondays. Every week, thousands of people across the UK start a new job and it's our job to help them get there. REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions Our client is looking for an accomplished Administration Officer to support a policing team charged with monitoring and maintain the standards of serving officers and police staff. This role is office based in Eastleigh. Work Involves Working within a small team assisting the Vetting Unit. Dealing with the receipt, assessment and dissemination of information and intelligence related to vetting processes within the Hampshire and other police services/law enforcement agencies. Essential Criteria Willingness to undertake training deemed necessary to support the role. Be able to demonstrate a high standard of written and verbal communication skills. Gathering information and being able to analyse, evaluate information. Maintaining record management system, data entry, and preparation of documents. Review retain and dispose of records and information. Must be computer literate and be able to use Outlook, Word, Excel. Ability to work with minimal supervision. Candidates must also have the highest standards of professional and personal integrity. This is a temporary role, working on a full-time basis for paying £12.92 per hour PAYE for 3 - 4 months. Please apply now and join us in loving Mondays All roles are subject to strict police vetting and right to work checks 18% of the business is owned by the Reed Foundation, which supports good causes around the world. Set up by Sir Alec Reed in 1985, it's the driving force behind all of REED's philanthropic activities. The Foundation provides funding for a number of charities, channelled via the Big Give, the online donation platform that allows donors to discover and donate to projects of interest.