To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
Eat IT Drink IT are a full-service IT Solutions Provider working with hospitality customers across the UK, delivering superb levels of support.
Eat IT Drink IT is a one-stop shop and are rightly proud to be the go-to people within our customer base for anything technology-related.
Our team of highly experienced engineers are thoroughly committed to improving IT in the hospitality sector; giving staff confidence in the products they offer, whilst ensuring that systems are safe, secure and reliable.
Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology.
Harrow - London
The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.
At IT Answers, we offer our team the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
Employer description
We are a fast-growing cloud infrastructure provider, specialising in cloud infrastructure, connectivity and telephony solutions.
We work with businesses throughout the US, UK, India and Australia to help improve their internal system, business continuity, security and save costs.
Nestled in 21 acres of beautiful green space, our school provides a stimulating and supportive environment where students can achieve academic excellence and personal growth.
We are a prestigious and academically selective independent girls' day school with over 1200 students aged 3-18.
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.