Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
Our client, a global supplier of branded merchandise who work with some of the most well-known brands are looking for an enthusiastic, driven 2nd Line Support Engineer to join their IT department.
Operating across the world, you will be based at their Manchester HQ supporting users in a busy environment remotely and face-to-face.
VIQU are seeking a Hybrid Infrastructure Consultant to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions.