________________________
__________________________
______________________
______________________
_______________________
______________________
______________________
_______________________
____________________
________________________
As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Fleetwood with some travel to our Manchester offices when required. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Oversee all aspects of application lifecycle, including deployment, maintenance, upgrades, and decommissioning. Serve as a liaison between application teams, data teams, MI/BI teams, Software Development and infrastructure teams. Develop and maintain documentation related to application configurations, processes, and procedures. Work with the Change Team to collaborate with stakeholders to gather requirements for new applications, upgrades, and enhancements. Work with IT Service Desk to provide general support and troubleshooting for a diverse range of applications. Become a hands-on support Engineer for applications knowing when to escalate to vendors, when to train user champions and when to solve the issue independently. Implement and oversee regular preventative maintenance activities, including patches, updates, and backups. Where possible provide advanced support, configuration, and administration for critical applications. Participate in meetings and projects involving cross-functional teams to drive innovation and efficiency. Implement proactive monitoring solutions to detect and address potential issues before they escalate. Conduct regular performance analysis and optimisation activities to enhance application efficiency. Develop and implement preventive maintenance strategies to minimise downtime and disruptions. Identify opportunities for process improvement and automation within the application management lifecycle. Implement best practices and standards to optimise the efficiency and effectiveness of application operations. Track key performance indicators (KPIs) related to application performance and user satisfaction. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills. Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Extensive experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders. Experience working with complex enterprise technologies, Microsoft Based Desktop Services and data networks. Strong knowledge of supporting end users in contact centre, sales or utilities operations environments. Candidate Requirements & Competencies: Essential Experience in a similar IT role, ideally within an IT Support & Maintenance environment. Hands-on IT Application Support, configuration, and Maintenance. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff. Good understanding of ITIL practices would be helpful: A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Experience in the management of complex problems, including effective escalation and coordination across IT and the wider business. Vendor and Supplier Management: Some practical experience working with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Some practical experience working on application's underpinning contracts, working to make these as effective as possible. Demonstrable ability to rapidly understand new applications, including administration, configuration and end user capabilities. Demonstrable ability to rapidly learn how to configure application settings including workflows, reports, access controls and general setting. To be effective at creating support and guidance materials as well as working with training teams to upskill the application user community. Qualifications/Skills: Good working understanding of ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Good working understanding of Databases and some understanding of SQL. Understanding of APIs, webservices and integrations. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Application Support Analyst, we encourage you to find out more. Apply today!
If you have varied technical experience, have been co-ordinating IT Projects, and are looking for an opportunity to grow and develop your career working directly with the support of a very experienced Head of IT; or if you're a technical coordinator looking for the opportunity to lead IT Projects while still maintaining a hands-on approach to technical changes, then this could be the role for you. We are looking for an IT Technical Project Lead, to support the completion of multiple IT projects at Marsden Building Society. Reporting directly to the Head of IT, this is an exciting opportunity for a technical project specialist to continue to hone their skills. Working with key stakeholders throughout the Society and third-party suppliers to ensure projects run smoothly, meet deadlines and are fit for purpose; the IT Technical Project Lead will have great communication skills and be able to explain technical terms to operational teams with ease. With an analytical approach to problem solving, the successful candidate will undertake business analysis to understand the requirements and deliverables of IT projects, producing project plans, timelines, and a recommended approach with support from the Head of IT. What we're looking for in our IT Technical Project Lead: Recent hands-on experience of supporting IT infrastructure including computer networks, network administration and telephony systems. A good knowledge of information analysis, and computer hardware, software, and cyber security solutions. A good understanding of project management processes including producing documentation i.e., business cases, project plans and associated documentation. Responsibilities as our IT Technical Project Lead: Build relationships with key stakeholders throughout the Society to ensure the smooth running of IT projects, meeting deadlines and ensuring operational effectiveness. Undertake business analysis to understand the requirements and deliverables of IT projects, utilising this information to provide project plans, timelines, and recommended approach. Effectively communicate project updates to stakeholders and manage expectations throughout IT project lifecycles. Identify and mitigate project risks, demonstrating astute problem-solving skills. Produce IT project plans and associated documentation, with due consideration for business impact assessments, requirements, and key deliverables. Undertake hands on implementation (Technical Changes) of some project deliverables, managing third-party changes and performing testing as required. An understanding of TCP/IP, LAN, WAN, Firewalls, Switching and Wireless While experience of working in the Financial Services sector would be beneficial for this role, it isn't critical. We welcome applications from candidates from other sectors who can demonstrate a diverse set of technical skills and a love of project management. So what's in it for you as our IT Technical Project Lead? Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities. This role is advertised on a full-time basis, but we will consider applications from candidates wishing to work with a job share or part-time arrangement. While the successful IT Technical Project Lead will need to attend our Head Office in Nelson for 30% of their working week, we have embraced hybrid working and aren't restricted by geography. Hiring the right person who shares our values and demonstrates the key skills required for this role is far more important to us than rigid working patterns and where someone chooses to live. In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships. Apply today! Please read through the full job description available via the careers page on our website. If this sounds like the perfect role for you, then apply now to become our IT Technical Project Lead! Please note we are not accepting support from agencies at this time and are looking to engage with candidates directly.