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Restore Digital have an exciting opportunity for an experienced IT Security Manager to join the business. You will serve as an IT Security Subject Matter Expert (SME) supporting Compliance, Design and Build teams to achieve key business objectives. The successful applicant will own the IT security role and provide leadership and daily management for the IT Security support team. Proactively manage IT security and IT security incidents to achieve IT, compliance, and business objectives. RESPONSIBILITIES Develop and maintain an information security strategy that aligns with business goals and objectives Line management responsibility for the IT security team - lead by example and encourage a culture of continuous improvement Take ownership of all audits and bid responses from an IT Security perspective Manage 3rd party IT Security providers and ensure that all SLA's are met, and delivery targets are maintained Support the business in maintaining and adhering to compliance certifications such as ISO27001, Cyber Essentials etc Identify and manage all risks and vulnerabilities to meet industry standards; work with internal stakeholders and external providers to mitigate or reduce threat vectors and levels Serve as a point of escalation for IT Incidents as required Keep up to date and advise on the latest relevant IT Security and Cyber Security threats Provide regular reporting to the business on problem analysis, operational performance, and incident reports as required Ensure IT Security incidents and problems are resolved, and Service Level Agreements (SLAs) are upheld in a timely manner ABOUT YOU People management experience leading and managing IT Security teams Certified Information Security Manager (CISM) or equivalent certification Extensive previous experience in a dedicated IT security role Knowledge and experience with industry standard compliance frameworks such as Cyber Essentials Prior knowledge or working experience with Azure, AWS or GCP cloud platforms Good understanding of enterprise IT server technologies and environments. Great written and verbal communication skills; ability to present complex IT information to a non-technical audience in a professional manner Stakeholder engagement experience including getting their buy-in Ability to research, diagnose and resolve IT Security Incidents and problems Excellent organisational, prioritisation and time management skills. Able to work under pressure Tenacious problem-solving and technical IT troubleshooting skills Positive can-do attitude, a team player who can work on their own initiative and take ownership to deliver excellence Ability to attain relevant SC security clearance BENEFITS 25 days annual leave per year Employee assistance scheme Health cash plan Access to our discounts and benefits portal Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year. An Inclusive Approach We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.
Location Hybrid: 3-4 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Technology Service Desk Team Leader Reporting into the Technology Service Delivery Manager (SDM), you will play a crucial role, leading the delivery of outstanding support to your colleagues across Stores, Distribution Centre (DC) and Support Centre (SC). You're a natural communicator who enjoys keeping your colleagues in the loop, ensuring they feel their issues are understood and giving them the confidence, the issues will be resolved. You thrive on seeing incidents & problems through to resolution, spotting trends and holding the Technology Service Desk to the highest best practice standards. You keep up to date with technology, enjoy getting into the detail and owning issues. You lead from the front; take pride in the services your team delivers and challenge the status quo. This is an exciting opportunity for an ambitious, technically minded and customer focused Service Desk Team Leader to join our evolving Technology Services team. Your Mission Leading and coordinating the Technology Service Desk to effectively manage incidents and requests. Restoring service and fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders. Working closely with the SDM, assist with regular performance/welfare check ins, the management of a skills matrix, personal development plans and effective performance management. Manage the team rota to provide adequate service availability that aligns with business demand. Deputise for the SDM where required. Support the SDM ensuring the operational performance metrics of both the service and individuals are met. Assist with publishing regular service reports that provide a transparent view of performance. Contribute to the implementation of service improvement plans where required. Monitor day to day Service Desk activities and stepping in to stop potential escalations or SLA breaches. Accountable for successful Incident Management, Problem Management, Request Management and Knowledge Management. Constantly creating, refining, and improving Technology Services processes to deliver a more efficient service. A great opportunity to put your own stamp on things. Accountable for ensuring the Service Desk keep an accurate record of assets and state changes. Skills/Behaviours That Will Set You Apart Mandatory: Demonstrable experience leading a team. Excellent team player, flexible, responsive, takes ownership of the task at hand. Ability to prioritise a high workload, analyse the impact of issues on the business and proactively communicate. Technology certification such as MCSA, CompTIA A, Security, IT Diplomas or industry relevant experience. Strong communication skills with an ability to discuss technical subjects with a non-technical audience. Experience of team schedule management Driving license and own transport Desirable: Retail technology experience. Exposure to infrastructure concepts such as Active Directory, VMWare, WAN/LAN etc Experience with ITSM management. ITIL or SDI Certified ?? Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Work cross-functionally and collaboratively with other departments. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations. Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days including bank holidays. ?? Holiday Purchase - Purchase an additional 5 days ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs ?? And loads more! Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled. Our Values We are Crafty We are Caring We are Can-do We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have an