Robert Half have partnered on an exclusive engagement with an establish public services organisation based in the Peebles area to recruit an IT Support Engineer on a permanent basis.
Oversee the management of AD / M365 user accounts for on-site and remote users across multiple locations, ensuring proper access controls and security measures.
Posted by Randstad Technologies • £35K/yr to £40K/yr
This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs).
The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption.
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent