Working as part of a cluster within the wider Technical Services Team, this role provides 1st and some 2nd line IT support to a group of academies within a Trust.
Are you experienced in 1st line support?
Do you have a professional approach to customer service and enjoy helping people?
The Institute of Export and International Trade (IOE&IT) established over 85 years ago is a leading consultancy, membership and educational body for professionals and organisations engaged in international trade.
IOE&IT supports UK businesses in growing their international markets and trade.
We provide education and training to professionalise the UK's international traders.
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Are you an IT Support Engineer looking for your next exciting opportunity?
A brand-new position has arisen for an IT Support Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients.
As the IT Support Engineer, you will be expected to travel to client sites 4 days a week then be based one day a week on-site in Cambridge.