To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university's Digital services users.
Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services:
Employer Description
We are looking for a new and enthusiastic team member to provide a range of 1st and 2nd line support for our community of systems users.
Like us, you excel at collaboration, exploration and innovation.
About Us
About Us:Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.We're evolving, to be a more digitally-focused data-driven insurance company of the future and your unique talent, skills and ideas can create our success.
We are looking for an enthusiastic 1st/2nd Line IT Engineer to join a hardware manufacturing company, based in Warrington.
The successful candidate will be responsible for providing technical support to internal users and being hands on with hardware builds including custom, gaming, desktop and water cooled PCs.
Founded by gamers and developers, they specialise in manufacturing high performance PCs and gaming tech.
This straddles academic library provision alongside a range of technical services and systems such as IT and AV services, systems and support for learning and teaching, research and enterprise, operational effectiveness.
The Global Information Services directorate provides a range of services to support, promote and supply information, information skills and infrastructure to support a modern research-intensive university in a global setting.
Employer description
Heriot-Watt University has established a reputation for world-class teaching and leading-edge, relevant research, which has made it one of the top UK universities for innovation, business and industry.
This straddles academic library provision alongside a range of technical services and systems such as IT and AV services, systems and support for learning and teaching, research and enterprise, operational effectiveness.
The Global Information Services directorate provides a range of services to support, promote and supply information, information skills and infrastructure to support a modern research-intensive university in a global setting.
Employer description
Heriot-Watt University has established a reputation for world-class teaching and leading-edge, relevant research, which has made it one of the top UK universities for innovation, business and industry.