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IT Training Manger Salary: £42,000 - £57,000 Company benefits (Depending on experience) Location: Bristol - Hybrid Job type: Permanent The role: The aim of the role IT Training Manager is to develop the approach to IT Training and support the delivery of training on the main IT systems to all employees and new starters within the business. Key responsibilities include; developing an IT training strategy that identifies a training programme of business technologies, as well as delivering ongoing updates. The role requires engagement with internal stakeholders to scope, plan and create outstanding learning interventions, and ensure our training is credible, accurate, appropriate, and meets the needs of the business. The role is also responsible for contributing to all IT projects in an advisory capacity and to scheduling and deploying the rollout of training for new applications. The key person attributes required to fulfil this role include; excellent interpersonal skills with assertive and confident communication skills; emotional awareness; ability to read customers and team members and respond appropriately; creative; experience looking for new ways to keep training fresh and accessible with a natural approach to learning; ability to explain technical concepts in a simple way; experience undertaking self-learning of new or updated application software / business processes. Training is provided on a mix of bespoke business systems (developed in-house) alongside familiar off-the-shelf packages, such as Microsoft Office. Training combines functional instruction with guidance on processes and policies Staff networks are created and supported for peer support to share knowledge and experience of staff across the organisation Champions networks are formed and managed. Membership is encouraged to help as a way of spreading key IT messages and gathering feedback from our user base. IT induction is supported and contributed to, ongoing training needs are fulfilled, and new starter assistance is provided as required All IT training requests, bookings and training records are managed. Appropriate records of learner development and resource allocation are maintained. A range of supportive materials are produced and maintained including quick reference guides, video demos, and e-Learning modules for all of our applications. Demonstrations, application training / training resources (presentations, guides, handouts, videos etc) and skills transfer sessions regarding new and existing systems are prepared and delivered as required. Proactive support / floor walks / lunch & learn sessions / publication of top tips. Learners are supported and coached using learning technologies to deliver skills. Training / skills are transferred to other IT staff / service providers in relevant aspects of new applications (cascade training). Training is made as accessible as possible using a combination of face to face one-to- one and classroom delivery as well as Webinar lead sessions and e-learning. Users are supported with IT related questions; fields not only ad hoc queries, but also works with the IT Service Desk to publish helpful Tips, targeted at reducing Service Desk calls. Deals with application support calls referred via the service desk where hands on application support is required Works with the HR team to identify competency standards and address IT training needs to support the objectives of the IT strategy and ensure the organisation maximises the potential of its IT services and applications. Works with individuals and teams to maximise their use of IT systems and equipment. Training needs analyses are developed and managed Training programmes appropriate to the skills needed are designed, prepared and delivered. The learning environment and resources support learner needs. Course materials and other documents such as handouts, manuals, exercises, and e-learning materials are designed. Any external e-learning materials are sourced and managed. The effectiveness of training programmes and learning outcomes are evaluated. The learning environment and resources are prepared, including setting up IT equipment where appropriate. Technical Skills Proficient in the use of Microsoft Office products - i.e. Outlook, Word, Excel, PowerPoint. Has a deep understanding of Microsoft Office 365 and Microsoft Teams. training in Microsoft packages training in a CRM system ideally using Microsoft Dynamics Previous experience of eLearning authoring, particularly using Adobe Captivate, would be an advantage. Minimum of 3 year's demonstrable experience in IT training and support. Desirable qualifications: Formal training qualifications (in particular CIPD, TAP and MOS) or who can demonstrate equivalent experience. --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
IT Trainer Edinburgh - Hybrid Working Environment Competitive Salary Are you an experienced IT Trainer or IT Teacher and looking for your next challenge? Join one of our main clients based here in Edinburgh. They're a thriving and forward-thinking law firm seeking an IT Trainer to deliver exceptional training solutions. If you're passionate about IT training and ready for your next challenge, this role is perfect for you. As an IT Trainer, you will play a pivotal role in empowering their staff with the knowledge and skills to effectively utilise their systems. Alongside, helping welcome new colleagues and refresh on how to get the most from technology tools. You will also get to create engaging learning content and support the testing and implementation of new software solutions. Key Responsibilities: Delivering training both in person and online, and assisting colleagues with specific emphasis on the I&T induction and refresher training. Assisting with software testing, documentation, and the introduction of innovative technology. Assisting with the production of e-Learning, course notes and hand-outs, quick guides, tips, videos, blog posts and other content. Planning and running courses and collecting feedback from participants. Identifying skills gaps and how to fill them. Requirements: Excellent communication skills, both written and spoken. Must be organised and able to decide what is most important to get done. At least one year of experience in a digital skills role is preferred. Experience of creating online learning material. Enthusiasm and great people skills. For more information: Message or contact Adam McGlashan:
IT Support Manager £37k pa Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT Support Manager. The ideal candidate will be responsible for managing information technology support functions of the company including company network, cybersecurity and onboarding/offboarding of staff equipment, accounts etc. It is an excellent opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company. Key Responsibilities IT Support Manager: Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely and efficient manner. Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.). Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems. Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment. Manage devices through MDM. Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions. Document and maintain accurate records of IT issues and their resolutions. Work closely with the team and other departments to troubleshoot and resolve IT-related issues. Ensuring that support tickets are completed promptly and documented correctly. Skills and Qualifications for the IT Support Manager: Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience with mobile device management (MDM) and endpoint security. Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.). Experience working with a ticketing system. Excellent problem-solving skills. Strong communication skills and the ability to work effectively in a team. Experience in asset management. Skills in using terminals and scripting (PowerShell/Command Prompt/Bash...) is desirable but not required. Overview of The Role Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1-hour lunch break. Role to be based at their York Head Office. Trips to their Slough and Livingston branches will also be required to ensure that systems are up-to-date and in good working order. Holiday entitlement is 22 days plus bank holidays - this increases to 25 days after 3 years service. Manager roles are 25 days plus bank holidays.