As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required.
We are recruiting for an IT Analyst to join the Service Desk team based at our Clients head office in Spinningfields, Manchester, providing support to all of the firms 750 employees across our Manchester, Liverpool, and London offices.
As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA.
An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis.
The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development of new products.
The ideal candidate will have excellent communication skills, enthusiasm and self-motivation to learn new skills, and the ability to work independently and in a team environment.
Head of IT Service Management with experience in leading IT Service Management operations, service architecture and building out mid to large IT service management teams is required by a leading UK-based consultancy.
The role can be based anywhere in the UK with over average of 1 day a week in one of the localised offices (there will be some weeks when you will not be needed to go into the office) Lots of Home working if needed
You must be eligible for SC clearance, so you have been working in the UK for at least the last 5 years.
The role of IT Business Support Analyst (Supplier Portal) is a newly established position within the Booker IT team.
About the role
In this role, the individual is responsible for ensuring the smooth functioning of the MyProduct Essentials supplier portal, including managing the ongoing change programme across our Trading teams.
We are seeking a proactive hands on IT Technician/Manager to lead our technology department, with a focus on managing M365, AD, and Azure AD systems.
Our client is a well-established player in the industrial and manufacturing industry, boasting a sizeable workforce.
The successful applicant will be a key player in our industrial manufacturing operations, ensuring smooth and efficient technological processes across the board.