An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department.
They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting.
This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support.
Sector - Finance
As an integral part of a team you report directly to the Head of IT.
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision.
Your new company
Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London.
(The offices are a few minutes' walk from Holborn Station).