Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
Established in the early 1990s and listed on the London Stock Exchange our client is an instantly recognizable brand within the mobile telecommunications arena.
They are widely recognized as innovators within the market and were the first company to deliver phone trainers, full length music player downloads, commercial TV and mobile broadband to its customers.
With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision.
Your new company
Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London.
(The offices are a few minutes' walk from Holborn Station).
Our Telecoms Programme brings together government, the regulator, telecom companies and stakeholders to help the UK maximise the benefits of adopting advanced communications services, maintain confidence in the security and resilience of our networks, and explore future telecoms.
We do so to lower the cost to the sector of deployment, spur innovation and unlock value for all parties in connectivity.
This is delivered through a mix of thought leadership, multilateral engagement and ecosystem building.