You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans.
Lorien is collaborating alongside a leading telecoms company in their search for their new Network Operations Manager to lead the NOC team and operate within an evolving expanding organisation that has doubled in size over the last year.
You will be reporting directly to the Director of Network Engineering, overseeing the network operations, troubleshooting and performance monitoring of the network.
We're looking for motivated and customer focused individuals.
For this position, you must live in one of the following postcodes: EH1, EH2, EH3, EH4, EH5, EH6, EH7, EH8, EH9, EH10, EH11, EH12, EH13, EH14, EH15, EH16, EH17, EH18, EH19, EH20, EH21, EH22, EH23, EH24, EH25, EH26, EH27, EH28, EH29, EH30.
Join our team of Field Service Engineers (internally you'll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500.
This role is for someone who enjoys working in a fast paced environment and providing a great service to clients.
Role Overview
As a Service Desk Coordinator working with one of Scotland's leading service providers, you will serve as the primary point of contact for all incoming support tickets.
Your key responsibility will be to perform initial reviews, assess the urgency of each issue, and direct tickets to the appropriate team or engineer for resolution.