Desktop Support Analyst // 2nd line support // ServiceNow // ITIL // Contract initially till end of year // Birmingham // £29/hour (Umbrella)
The ideal candidate will have a strong understanding of technology and excellent customer service skills.
REED Technology are working with a client who are URGENTLY looking for a Desktop Support Analyst who will be responsible for resolving all 2nd Line incidents and service requests within their region.
To install electrical services on projects in a manner that allows us to meet the company objective of being the UK's leading niche market HVAC provider while retaining the spiritual trinity of business intent, customer connection and employee experience
This opportunity is perfect for someone with relevant experience as a 1st Line Engineer looking to take the next step in their career, could that be you?
You will also be provided with leading training and development program where you can develop your skills and be supported through qualifications.
We're working with a leading MSP you will be responsible for but not limited to handling client interaction and taking full ownership of their tickets.