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Our client is a local provider of IT solutions based in West Somerset, committed to delivering exceptional service and support to their clients. They specialise in diagnosing and resolving IT issues, setting up computer systems, and optimising IT networks for businesses of all sizes and individual users. This role is based in West Somerset, near Williton and therefore due to location it is essential you are able to drive as you will also be travelling to customer premises. The client is offering this position for 4 days (32-35 hours per week) or full time, 5 days a week (40 hours per week). Role Overview: The client is seeking a dynamic and proactive 1st Line IT Technician to join their team on a fixed-term basis initially for 3 months with a view to potentially become a permanent position. The successful candidate will be responsible for diagnosing IT issues, setting up computer systems, providing on-site support at customer premises, assisting with server setup, and managing IT networking infrastructure. Key Responsibilities: Diagnose and resolve IT issues reported by clients, both remotely and on-site. Install, configure, and maintain computer systems and software applications. Provide on-site support at customer premises, addressing technical problems and ensuring smooth operations. Assist with the setup and maintenance of servers, ensuring optimal performance and security. Support IT networking infrastructure, including routers, switches, and firewalls. Document and maintain accurate records of IT configurations, issues, and resolutions. Requirements: Proven experience as a 1st Line IT Technician or similar role. Proficiency in diagnosing and resolving IT issues across various hardware and software platforms. Strong knowledge of computer systems setup and maintenance. Ability to work effectively on-site at customer premises, demonstrating excellent communication and problem-solving skills. Familiarity with server setup and maintenance procedures. Understanding of IT networking principles and protocols. Relevant certifications (e.g., Microsoft Certified IT Professional) would be advantageous but not essential. Benefits: Competitive salary between £425-£540 per week. Opportunity for career advancement and potential for a permanent position. Exposure to a diverse range of IT environments and technologies. Ongoing training and professional development opportunities. How to Apply: If you are passionate about IT and eager to take on a challenging and rewarding role, we would love to hear from you. Please submit your CV today
IT Support Technician An exciting opportunity has arisen for an IT Support Technician Apprentice to join our client's team. Our client: Fast, reliable service for Supermicro Servers, Storage and Edge Computing. Based in High Wycombe, our client was founded in 2010 and have steadily grown to become a thriving, multimillion-pound business. The role: Possible start date: 03.06.2024 Monday to Friday - TBC at interview Total working hours: 35 Our client's busy office currently has an opportunity for a professional individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for working with their integration team to build, test, and manage client orders. They are looking for a well-rounded character who can work well within an office environment and deal with pressure for meeting deadlines. This opportunity is for someone who is looking for a start within the IT industry. This apprenticeship offers an excellent grounding in computer hardware including operating systems, networking, customer support, and computer components. In addition to this apprenticeship, you will also undertake a number of Intel online training modules to further supplement your learning. This role is mainly office based but may require you to travel with or without another team member to client's facilities to install, fix, and troubleshoot systems. Your duties and responsibilities in this role will consist of: System integration build system/s to client's order spec. System Testing Validating system/s are in working order by means of software testing. Installation and setup of operating system, if required. Update newly integrated hardware to the latest firmware revisions. Configuration of system settings as per client's instructions. Providing telephone and email support for their customers. On-site support including installation and troubleshooting of systems. Logistics Arrange shipment labels and packaging. The training you will receive: Level 3 ICT qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Benefits: Performance bonuses Paid Overtime Reduced cost Gym membership Free after 2 years of employment Free Parking provided on or off site Flexible working hours should circumstance's change Holiday roll over carry over unused holiday Prospects: The role offers long term security and the opportunity to progress into a permanent position. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Essential GCSE or equivalent Mathematics (Grade A - C 9/4) - Essential Personal Skills required: Communication skills IT skills Attention to detail Team working Interest in IT Excel Fast Learner Good time Management The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
We are currently looking to recruit a IT Technician to provide expert technical support and take responsibility for the management, monitoring and maintenance within one of our client schools computer systems. The ideal candidate will have an in-depth technical understanding of IT systems and technologies, alongside proven experience, You will be well versed in diagnosing and resolving complex technical errors and providing advice and guidance to service users. The successful candidate will be: Enthusiastic, passionate, creative, flexible and innovative with the drive and determination to successfully contribute to whole school improvement. A dedicated team player who develops excellent relationships with learners and colleagues. A professional who communicates clear expectations, leads by example and promotes at all times positive behaviour for learning. Willing to fully support, and at all times, uphold the policies and positive ethos of the school. If you are interested, please apply.