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Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provision IT requests, guidance and advice to colleagues and customers with regards any questions raised (within expected targets) and partake in technical support across activity across multiple diverse systems, devices and processes in order to retain optimum service and viability of systems to all colleagues. You will be the first point of contact for receiving telephone calls, managing live chats and facilitating customer walk-ups or bookings to the team. Key Responsibilities The main areas of responsibility for IT Support Analysts comprise the below, although training will be provided to in specific technical areas. Manage IT incidents and Service Requests through to resolution within agreed target timeframes. Provide first line response and resolution to internal and external customer incidents and queries (by phone, email, chat, in person and more) for all IT systems and devices. Capture and update call information to a high standard within the IT Service Management tool. Uphold excellent customer service skills with enthusiasm and energy. Create, maintain, review and share knowledge documentation. Remain technically adept with IT platforms, equipment, and the many vital IT applications used. Contribute to and partake in high priority incident management activities. Configuration, packaging, and distribution of IT equipment to customers. Capture frequent and quality data updates to key system information (including systems and devices). Support the delivery of continuous improvement and innovation for the IT Support Team. Support the management of the IT Support Team with other queries as required. Essential Minimum Criteria Experience in an IT Support environment (comfortable using phones and IT systems). Ability to remain calm under pressure, be empathetic and confident in understanding when to escalate work, with strong resilience skills. Experience with IT including Microsoft packages Word and Excel. Understanding of Information Technology Infrastructure Library (ITIL) Principles, terminology and processes.
We are a leading legal company based in Kent, offering a range of services to clients across the UK. We are looking for an IT support analyst to join our team and help us maintain and improve our IT infrastructure. As an IT support analyst, you will be responsible for: Providing 1st and 2nd line technical support to our staff and clients Troubleshooting and resolving IT issues, such as hardware, software, network, and security problems Installing, configuring, and updating IT equipment and software Monitoring and maintaining IT systems and backups Documenting and reporting IT incidents and requests Liaising with external IT suppliers and vendors Keeping up to date with the latest IT trends and best practices To be successful in this role, you will need: A relevant IT qualification or equivalent experience At least 3 years of IT support experience, preferably in the legal sector Excellent communication and customer service skills A proactive and problem-solving attitude A good knowledge of Windows, Office 365, Active Directory, and other common IT applications A basic understanding of networking, cloud computing, and cyber security A valid UK driving license and access to a vehicle We offer: A competitive salary and benefits package A friendly and supportive work environment A chance to work with a diverse and dynamic team A opportunity to develop your IT skills and knowledge A flexible and remote working option
Job Title: IT Support Analyst Location: NW10 (Park Royal) Salary: up to £30,000 Job Type: Permanent The Role Our client is currently looking for an IT Support Analyst. My client is a leading manufacturer of ambient foods. The successful candidate will play a key role in being responsible for the maintenance as well as the reliable operation of computer systems. Duties and responsibilities: To install hardware/operating systems across the site as well as applications across the site. To be able to tutor staff/clients to be able to set up systems or resolve issues. To be able to replace parts when required, as well as being able to support the roll out of new applications. To be able to effectively set up new users to company standard. To install as well as maintain IPS/IDS, Firewall, Anti-Virus, Anti-Spam and Anti-Malware. To test and evaluate new technology being implemented. The Candidate/Qualifications Graduate or commercial experience of at least 2/3 years within the field of IT. Proven track record in being able to resolve basic issues associated with system configuration. Knowledge of best practices within IT and being able to assess problems and solutions with this in mind. Hands-on knowledge of MS Office package.
Job Title: IT Support Analyst Location: Leicester Salary: up to £30,000 Job Type: Permanent The Role Our client is currently looking for an IT Support Analyst. My client is a leading manufacturer of ambient foods. The successful candidate will play a key role in being responsible for the maintenance as well as the reliable operation of computer systems. Duties and responsibilities: To install hardware/operating systems across the site as well as applications across the site. To be able to tutor staff/clients to be able to set up systems or resolve issues. To be able to replace parts when required, as well as being able to support the roll out of new applications. To be able to effectively set up new users to company standard. To install as well as maintain IPS/IDS, Firewall, Anti-Virus, Anti-Spam and Anti-Malware. To test and evaluate new technology being implemented. The Candidate/Qualifications Graduate or commercial experience of at least 2/3 years within the field of IT. Proven track record in being able to resolve basic issues associated with system configuration. Knowledge of best practices within IT and being able to assess problems and solutions with this in mind. Hands-on knowledge of MS Office package.
IT Support Technical Support 2nd Line Desktop The role will be onsite in Kidlington. As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will be providing 1st and 2nd line support with the opportunity to work in 3rd line once trained and developed. Main responsibilities Face to face, telephone and email support Purchase, Configure, install and maintain desktop and laptop PCs Support of Telephone Systems Manage the resolution of issues, problems, service requests and changes. Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, and audio-visual. Experience sought: To have a good understanding of Windows-based computer systems. Windows desktop, Office desktop apps, Office365. Very good communication skills. Flexible and adaptable to changing business needs and processes. Confidence and presence to deal with management. Ability to prioritise/schedule tasks personally. Able to quickly identify potential problems and seek advice when required. Able to quickly grasp and interpret salient information. Organisational and administrative skills