Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
IT Helpdesk Support Analyst 1st/2nd line City of London £35000 immediate start Hybrid working
We are very excited to be recruiting a NEW MEMBER to join the IT Technology Department of this professional firm, 5-minutes walk from Blackfriars/City Thameslink/Cannon Street!Joining the existing team of 11, you will be responsible for providing IT support to around 1600 users throughout various offices to ensure that business operations run smoothly and escalated Client queries are handled efficiently and effectively.
A bit about the firm
They are an independent member of a Global organisation, one of the largest network in their field in the world.
The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner's organization.
This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry.
Key Responsibilities
Collaborate with the Group IT Team to continuously develop and manage IT infrastructure.
My client is looking for a Dedicated IT Helpdesk Support Wto join their fast-paced growing organisation!
PLEASE NOTE THE HOURS ARE 11.00AM 7.30 PM MON- FRID As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process.
Are you ready to step into an exciting opportunity with a global SaaS organisation?
As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.
You will be providing 1st and 2nd line support with the opportunity to work in 3rd line once trained and developed.
IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London.
ALL LEVELS OF IT EXPERIENCE CONSIDERED
As a successful candidate you will need a solid foundation in IT, preferably covering Microsoft technologies.