"Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams and is expected to provide anything from general advice to colleague through to in-depth technical assistance to customers.
Working as part of our busy service desk, you will provide comprehensive and efficient systems support to our colleagues across the business in relation to infrastructure, hardware desktops, devices and access requirements.
We have an exciting opportunity for a Systems Support Officer to join us on a permanent basis.
The service desk operates between 08:00 - 17:00 and the role is fully office based at our head office in Shipley.
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
You'll be tasked with enhancing and developing IT policies, processes, and security measures, with a special focus on Microsoft M365 security solutions.
Summary
A new opportunity has opened up for an experienced Information Security Consultant to join a dynamic IT security team within a leading global organisation, in their office in Leeds.
Implementation Specialists at TPP are responsible for guiding new customers through the process of planning and managing the implementation of our SystmOne software.
The role includes overseeing and planning projects from start to finish both in the UK and internationally.
One week you could be planning an implementation for a Mental Health Trust within the UK and the next you could be with a family doctor in China checking data has migrated correctly.