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IT Support Specialist We are a globally recognized organisation who you can trust, with our nearly 25 year expertise and ever growing teams, we have become a leading name in our industry. Salary up to £34,000 benefits Stoke office, full onsite requirement with mixture of shifts IT Support, VIP, Windows10, PC, Mac, Collaboration Tooling, Stakeholder Management Overview: As an IT Support Specialist, you will be tending to the technology requirements for company directors and associated individuals You will be diagnosing and finding solutions for all hardware and software issues You will be providing an on -call service You will be adhering to published processes and procedures whilst investigating changes You will be maintaining asset inventory ensure accuracy at all times You will need for this role: Demonstrable experience supporting a VIP or executive user base. Strong stakeholder management and communication skills. Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies IT Support Specialist Benefits: Excellent company bonus structure based on personal performance Company pension scheme 25 days holiday bank holidays birthday off Life assurance Development and training opportunities for career progression Eye care free gym membership Company events and lunches What happens next? Please either apply by clicking online or emailing me directly or for further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction to this vacancy only.
IT Infrastructure Specialist Job Type: Full-time Location: Multiple locations with required travel Salary: Competitive We are seeking an IT Infrastructure Specialist to join our infrastructure team, which is integral to installing and maintaining both On-Premises & Cloud infrastructure hardware, software, and services. This role is pivotal in delivering a modern workplace experience, ensuring technology use is seamless, simple, and integrated for end-users. Day to Day of the Role: Improve the digital experience for users by managing devices, software, and operating systems deployment. Handle configuration and user settings management, ensuring a seamless end-user experience. Investigate service problems, recommend and test solutions, and manage software version control. Monitor 3rd line tickets in the IT Service Management System, prioritising according to SLA agreements, risk, and time required for resolution. Liaise directly with users and key stakeholders to understand and resolve issues. Manage 3rd party relationships for deploying and maintaining services. Deliver system status reports through mature reporting processes. Participate in the roll-out and delivery of IT projects and service requests. Assist in all departmental responsibilities as needed and travel across all offices as required. Required Skills & Qualifications: Proven experience in a technical role, preferably in a modern workplace environment. Experience working in an Enterprise IT environment. Proficiency in configuring and maintaining SCCM/MECM and Intune/Autopilot. Familiarity with Group Policy, OS, and Application configuration packaging and deployment. Experience in an O365 environment and providing support to users. Demonstrated ability to lead deployment projects and work with stakeholders for continuous improvements. Benefits: Competitive salary and benefits package. Opportunity to work in a dynamic and growing IT environment. Exposure to a variety of IT projects and initiatives. Support for professional development and continuous learning. To apply for the IT Infrastructure Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.