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This role requires an IT Service Lead to coordinate and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful candidate will end up managing this internal team. Client Details The organisation is a reputable and multiple-award winning entity in the Financial Services industry, with a sizeable global workforce. Operating across various locations nationally this role will be focused on the northwest based out of Preston, this organisation it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure IT services align with business objectives and user requirements with a willingness to go the extra mile for staff. Manage IT service delivery metrics and report on performance. Identify opportunities for service improvement and implement changes with assistance from the Head of IT Service. Act as an escalation point for 2nd line application tickets and provide support and training materials for applications. There is also the opportunity to travel to various sites around the Northwest including Preston, Manchester, Lancaster, Liverpool and Nottingham serving as a number 1 point of contact for IT across the northwest. Oversee IT risk assessments and ensure compliance with industry standards. Assist in the creation of a service improvement plan and regularly create documentation on process updates. Provide technical leadership and guidance to users in a professional manner. The ability to create strong relationships with all internal and external members of staff. Profile A successful IT Service Lead should have: Relevant experience and/or IT qualifications (CompTIA, ITIL etc). Proven years of experience in a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in IT service management and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills with root cause analysis mindset. Exceptional communication skills, both written and verbal. Job Offer An attractive salary package around £40,000 - 45,000 per annum. Opportunity to work in a diverse, inclusive and vibrant team environment. Comprehensive benefits package, including holiday leave and other perks. Opportunity to grow and develop your career within the Financial Services industry. Flexible working options, promoting work-life balance. This role will be 4 days onsite, with travel to other office required (expenses paid.) We encourage all equip candidates who are eager to accept new challenges and grow professionally to apply for the IT Service Lead role in Preston.
Location : Preston Discipline : Care and Support Job type : Permanent Salary : £30.000 Expiry date: 31 May 2024 23:59 Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible? As a Deputy Service Manager at Hft Lancashire you'll be part of a management team supporting 40 adults with learning disabilities to live the best life possible within a range of Supported Living Services. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills. Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. What's in it for you? We offer a range of benefits and career development opportunities. We'll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. As a Gold' standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health the world's biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it. We offer Annual Leave: 33 days (including 8 days statutory bank holidays) Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment. Training: Access to award winning training and development Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app Aviva Digicare workplace: Access to wellbeing services including health checks, Digital GP and mental health support. Discounted mobile phone contracts. As an Hft employee, you'll be able to take advantage of Vodafone's Employee Advantage programme, giving you up to 30% off. Care Friends: Employee referral app earn money for referring your friends to work for Hft. Free life assurance: 3 x your annual salary Family friendly policies and more... About the role Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service's key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of support workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model. As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services. A full UK driving licence, with access to your own vehicle, is essential for the role. About you You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues. You need good IT skills and experience of maintaining records to be a success in this role. ??????? You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life then this is the role for you. ??????? ???????For more information on the role and responsibilities, please refer to the job description & person spec. Apply Now REF-213 871
Test Manager - ERP - Preston - £450 to £550 p/d - Outside IR35 Must have ERP Software Testing experience in Microsoft Dynamics 365 Business Central We are seeking a highly skilled and experienced Test Manager to join a software engineering team on a contract basis for a minimum of 6 months in Preston. This role offers an exciting opportunity to contribute to a large-scale ERP replacement project, assisting in driving forward the testing plan/strategy to completion. Ideally they want this person to be in the office 4 - 5 days a week. My client plans to implement Microsoft Dynamics 365 Business Central across the business next year. The programme is under way with phase 1 build due to complete this summer. A Test Manager required to implement testing governance and manage E2E System Integration Test (SIT) and User Acceptance Test (UAT). Integration is currently point to point interfaces into supporting systems such as Relex, PowerBI, Logile, Vendor Portal Experience Proven experience as a Test Manager or similar role, with a focus on large-scale, complex projects. Strong expertise in ERP systems, specifically Microsoft Business Central / MS Dynamics 365 LS Retail ERP experience would be a bonus Any experience with Relex, PowerBI, Logile, Vendor Portal would be great Demonstrated ability to develop and execute testing strategies and plans. Experience with various testing methodologies and tools. Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Strong analytical and problem-solving skills, with a keen attention to detail. Relevant certifications in software testing or related fields. Role: Collaborate with project stakeholders to understand testing requirements and objectives. Develop and implement comprehensive testing strategies and plans for the ERP replacement project. Lead and execute testing activities, including functional, integration, regression, and user acceptance testing. Identify and report defects, track their resolution, and ensure quality deliverables. Provide guidance and mentorship to junior testers and team members. Communicate effectively with project teams, stakeholders, and management regarding testing progress, issues, and risks. This is an excellent opportunity for a Test Manager to make a significant impact on a high-profile ERP replacement project. If you are a proactive and results-driven individual with the required skills and experience, we would love to hear from you. To apply, please submit your CV and a cover letter outlining your relevant experience and availability. The role is a 6 month contract, paying between £450p/d - £550p/d and is outside IR35. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @CircleRec and LinkedIn - Circle Recruitment.
IT SUPPORT BAMBER BRIDGE UP TO £25K PERMANENT FULL TIME Are you an IT graduate looking to progress your IT career? Have you worked in a helpdesk and do you enjoy troubleshooting & resolving IT issues? Do you have a good working knowledge of MS Packages? If you have answered YES to the above, then this is a great opportunity for you! We are looking someone to join our family-owned client, based in Bamber Bridge, where you will be working within the IT Support team of five. YOUR NEW ROLE; Providing both deskside and help desk support Working closely with other members of the IT team to troubleshoot and resolve any IT issues via email, telephone or ticketing system Supporting a small sized user base Upgrading and maintaining the company's infrastructure / systems Assisting with project tasks The ideal candidate will have effective problem solving skills, the ability to work well on your own initiative as well as part of a team, have excellent attention to detail and organisation skills, have a good working knowledge of Microsoft packages and IT lingo and ideally have 12 months experience within a similar role. YOU WILL RECIEVE; A competitive salary Company pension scheme Life insurance scheme Funded training, coaching and development Staff social events Various incentives and rewards Free parking Interested in this role? Apply Today and call Katy on or email at INDCOM