CPS is working with a leading IT technology consulting business in search of a Service Delivery Manager to join their rapidly expanding team based in Cardiff.
Situated within the Managed Services Department, which falls under the parent Professional Services Department, this role holds significant management impact, focusing on creating enthusiastic customers and driving them towards customer success.
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available.
The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner.
Duties
Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets.
This is an excellent opportunity for someone with strong IT experience to join a growing company to provide technical IT support to internal employees and ensure internal systems and applications are maintained.
Our highly successful Tech client in Cardiff are working with us to find an experienced IT Technician to join them on a permanent basis.
Hours will generally be 9am - 5:30pm, Monday to Friday.