We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients along with different customer management from an IT centre point of view.
You will be ensuring high levels of customer satisfaction and operational efficiency.
Posted by Xact Placements Limited • £55K/yr to £65K/yr
General
Lead and manage my client's IT Service Desk, overseeing cloud platforms, IT infrastructure, software, and print devices for internal and external clients.
Ensure top-tier service delivery, meeting performance benchmarks, and exceeding customer expectations.
Key Responsibilities
Oversee incidents and requests, acting as the escalation point for critical issues.
Posted by Context Recruitment Limited • £40K/yr to £55K/yr
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (50% headcount grown in the past two years).
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector.
The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Posted by Hays Specialist Recruitment Limited • £450/day to £500/day
In Practice Ownership, the role is responsible for the governance, design, implementation, and continuous improvement of ITIL practices within the organisation.
Your new role
The Problem Management Lead has two main areas of focus: Practice Ownership and Operational Management.
Posted by Hays Specialist Recruitment Limited • £550/day to £650/day
As an ITSM Consultant specialising in Configuration Management, you will lead the design and implementation of Service Configuration Management practices.
Your responsibilities will include defining the mission, roadmap, goals, and objectives of the practice, engaging and managing stakeholder relationships, and ensuring consistent execution of the service across the organisation.
Posted by Hays Specialist Recruitment Limited • £550/day to £650/day
Join a leading consultancy firm, where you will have the opportunity to work with a prestigious client to design and implement Service Configuration Management practices.
Your new company
This is an exciting opportunity to be part of a dynamic and innovative team.
Are you an energetic and experienced IT professional looking for your next challenge?
Our client, a leading financial company based in Bromley, is seeking a dedicated Service Desk Manager to join their team on a permanent basis offering a competitive salary plus benefits.
This on-site role requires a hands-on leader who can thrive in a fast-paced environment, manage a dynamic team, and ensure exceptional IT support.