As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
Key Skills: Service Delivery Manager ITIL Managed Service Provider Team Leader Communication Budget Management Presentation Negotiation Client Relations People Management
IT Service Delivery Manager (Security Operations) 2 days a week on site Central London - £50k
MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance.
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (50% headcount grown in the past two years).
The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector.
CPS is working with a leading IT technology consulting business in search of a Service Delivery Manager to join their rapidly expanding team based in Cardiff.
Situated within the Managed Services Department, which falls under the parent Professional Services Department, this role holds significant management impact, focusing on creating enthusiastic customers and driving them towards customer success.
Head of IT Service Delivery (ITIL, Managed Services, MSP)
An award winning MSP in the North West are recruiting for a Head of IT Service Delivery on a permanent basis.
Due to ongoing growth and success, they have created a new role to provide operational leadership of the Managed IT Services team and strategic relationship management of their most valued customers.
We are seeking an IT Service Manager for our public sector client based in London on an initial 3 month contract paying up to £540 per day inside IR35.
This role allows hybrid working.
The successful candidate will possess proven skills working with the following -
You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards.
Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes.
Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build and maintain high-performing team and to foster a positive working environment.