We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
Do you have experience with internal sales or sales administration within a technical setting?
If so, we have a new opportunity for a Sales Engineer to join a manufacturing company in Shoreham-by-Sea.
Technical knowledge or interest in Engineering, Manufacturing or similar and excellent customer service skills will bag you this fantastic opportunity.
They are now seeking a forward thinking IT support Technician to join their expanding team.
Our client is a successful, privately owned IT company based in Lancing, West Sussex.
This is a fantastic opportunity for someone looking to progress within a successful, well-established company offering continued training and development.