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There's plenty about Topps Tiles that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team at Topps Tiles based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills to deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the business ERP application - Microsoft Dynamics Building and configuration of Company hardware in accordance with guidelines and documentation so it falls in line with company procedure. Ensure the Stock Room is replenished and kept tidy at all times Ensure any old or faulty equipment is recycled regularly in lines with the business process. To deliver first class customer service for all incidents and requests with a high degree of customer satisfaction and timeliness To ensure all customer incidents and requests are logged correctly and are routed to the correct team or department To complete troubleshooting of incidents, and provide technical guidance to internal customers at all levels of the business To ensure that customers and stakeholders are regularly updated in a timely manner Ensure that issues that need to be escalated are done so using the set escalation process The Person Essential Highly motivated and passionate about a career in IT Excellent planning, organisation, time keeping and communication skills Strong attention to detail, numerate and analytical Excellent interpersonal skills with an ability to build strong working relationships Proven track record of managing a highly varied workload Proactive and able to work on own initiative with minimal supervision Desirable Previous experience of working in an IT service environment Previous experience working with Microsoft Dynamics Experience of working with SLAs and KPIs Understanding of the ITIL framework Experience of working in a multi-site/retail environment What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success (Up to 20% of your base salary). Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Strategic Account Manager - ERP We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.?? Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.? On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. ??? About you:? You are a motivated self-starter who consistently demonstrates an enthusiastic, never-give-up attitude and entrepreneurial spirit. With previous experience in B2B telephone and field sales, as well as account management roles within the UK, you bring valuable insights and expertise, particularly within the software sector. Day-to-day, you will:? Achieve sales targets for software licenses, maintenance, bureau processing, and consultancy. Develop demonstration skills and know when to seek assistance. Maintain a strong understanding of Access IP and relevant third-party products. Respond to inquiries quickly, providing feedback to improve team performance. Build and nurture relationships with prospects, ensuring smooth project handovers. Provide top-level customer service and technical expertise, attend exhibitions, and support other sales activities.? Your skills and experiences might also include:?? You have previous experience in B2B field sales and account management roles in the UK, specifically selling SaaS solutions. Experience at working in a large or multi-national IT/Technology company in a range of roles & locations Able to work under own initiative and as part of a team Self-motivated with Excellent time management skills with strong ability to prioritise Persuasive and compelling in expressing ideas and concepts Excellent communication skills, telephone, email, written and presentations Ability to build rapport at all levels of an organisation Proven ability to develop positive relationships, co-operation with, and support for colleagues and clients. Demonstrates a commitment to development and lifelong learning both for yourself & the team Acts with integrity, loyalty and honesty. Excellent technology skills specifically with Microsoft Office; Salesforce; Social Selling; Market mapping What are we all about?? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.?? Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.? Love Work. Love Life. Be You.