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Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. ?? Position: IT Support Analyst ?? Location: Kidlington, United Kingdom ?? Salary: Up to £30,000 per annum Key Responsibilities: Deliver exceptional technical support to end users, resolving hardware, software, and network issues promptly and effectively. Manage and maintain Microsoft 365 suite, including Exchange Online, SharePoint, and Teams, ensuring optimal performance and user satisfaction. Provide support for Windows computer systems and servers, troubleshooting issues and performing system upgrades and maintenance as needed. Utilize SCCM (System Center Configuration Manager) for software deployment, updates, and patch management across the organization. Collaborate with IT teams and stakeholders to implement and support IT projects, initiatives, and infrastructure improvements. Document support activities, solutions, and procedures to maintain accurate records and facilitate knowledge sharing. Requirements: Proven experience in providing IT support to end users in a professional environment. Strong proficiency in supporting Microsoft 365 applications and services. Expertise in troubleshooting and supporting Windows computer systems and servers. Familiarity with SCCM for software deployment and management. Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of technical expertise. Strong problem-solving abilities and a proactive approach to resolving issues. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. Why Join Us: Opportunity to work for a global leader in manufacturing with a commitment to innovation and excellence. Competitive salary and benefits package, including opportunities for career advancement and professional development. Collaborative and inclusive work environment where your contributions are valued and recognized. Access to cutting-edge technologies and ongoing training to enhance your skills and expertise. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
The Cluster IT Manager is a Single Point of Contact representing Global Information Services towards clusters business leadership and local stakeholders. The role owns the IT demand in the clusters and is accountable for end-to-end IT engagement towards business solution delivery, technology strategy development based on business objectives, services management, risk management and relationship management within the functions in the clusters Client Details A leading competitor in the FMCG industry. Description Business Services: Acts as the key liaison across UK & Ireland and its business units, information technology teams and external IT partners (peer industry, etc.). Is expected to embody the values of the company and ensures compliance with international & local IT corporate policies & procedures (including deep understanding and strict adherence to guidelines on 'Combined Business Model'). Drive digital transformation initiatives, leveraging emerging technologies to enhance productivity, customer experience, and competitive advantage. Partner with internal stakeholders to assess technology needs, prioritize projects, and allocate resources effectively. Provide strategic guidance and recommendations to senior management on IT investments, trends, and opportunities for innovation. Strategy and Planning: Engages with Global CoEs, DevOps, CPG Sales, Strategy and Planning, Infrastructure and Shared Platforms to assess the technology options and capabilities and develop business cases. Gathers key IT information data (I2P template) for the Value Creation Planning or cluster Business project, defines a strong business case in co-ordination with BPOs, Region and Global CoEs and cross IT functions either cluster or Global. Develop and implement comprehensive IT strategies aligned with business objectives for the UK, Ireland cluster. Represents and drives the IT vision, strategy & initiatives to the business leadership team and ensures that the business stakeholders are aware of the IT vision, strategic planning and priorities. Ensures that the IT cost model for the cluster is accurate and transparent. Collaborates with Business, BPOs and the Regional IT Director to develop and deliver the annual GIS budget plan (AOP) for the cluster business. Provides period end closing reporting and insights. Assists the business in forecasting, documenting and planning for future IT needs, as well as manage IT prioritization activities within and across the clusters Oversees the planning, deployment, and maintenance of IT systems, networks, and applications to ensure optimal performance and reliability. Services Management: Ensures that SLA performance are aligned and communicated to the business leadership team. Liaises for that purpose with cluster IT team, Service Integration Manager and vendor Service Manager. Manages stakeholder expectations and alignment with business goals. In alignment with Global teams, drives within the cluster Continuous Improvement, Cost Reduction, Standardization and Harmonization of the GIS services. Accountable for local Vendor and contract management. Owns the pipeline of cluster IT projects and ensures their successful implementation. Participates in local Steerco's where appropriate Lead and mentor a team of IT professionals, fostering a innovation, collaboration, and continuous improvement. Evaluate vendor solutions, negotiate contracts, and manage relationships to ensure cost-effective procurement and service delivery. Establish and enforce IT policies, procedures, and security protocols to safeguard data, mitigate risks, and ensure compliance with regulatory requirements. Profile Education: A bachelor's or master's degree in Computer Science, Information Systems, Business Administration or related field, or equivalent work experience. Must have: Over 7 years of IT and Business/Industry work Experience with a broad range of exposure to various technical environments and business analysis. Over 3 years in advisory role in Information Systems to the business leadership function of which a significant amount has been in a company of similar size and complexity. Experience and understanding in business process management, with an ability to translates business needs into IT enabled solution Solid experience in managing matrix organization business leadership team to meet their expectation Capability to empower and develop people Experience of project definition and scoping, formulation of feasibility studies and benefits cases Must possess strong business acumen to perform as a reliable and valuable business partner. Experience in building & working with remote teams Job Offer bonus scheme up to 17.5% car allowance £6250 private healthcare 27 days holiday bank holiday pension double contribution up to 10% volunteering days life insurance