An opportunity for a recent A Level / BTEC Level 3 / Advanced GNVQ or Degree in IT level person looking for their first job, or, someone with a passion for IT and some previous IT Support experience, to start a career on a 1st & 2nd Line Helpdesk, supporting a company's solution.
You will be supporting the Network Infrastructure, Wi-Fi, and AV (Audio Visual) systems.
This role will come with full training on how to provide telephone and remote access support to the client's customers, which are mostly hospitality businesses like hotels.
Answering phone calls and emails, and directing them to the appropriate staff members.
General
As an Administrator, you will be responsible for performing various administrative tasks, such as answering phone calls and emails, managing office supplies and equipment, booking meetings and travel arrangements, preparing reports and documents, and maintaining records and databases.
You will also be the first point of contact for our clients and visitors, and provide them with excellent customer service.