In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the organisations software and platform.
General
This client is a global software company that specialises in providing cloud-based solutions for workflow automation and digital transformation.
Our client, who are globally recognised cloud platform provider, who are seeking an experienced Technical Support Engineer.
This type of position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.
Support Engineer / Front-End (JavaScript, CSS, HTML, XML) - Digital Business - Staines
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Experience in one (or more) of the following; Email Infrastructure (POP3/IMAP, SMTP), Authentication & Authorisation Technologies (LDAP, SAML), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), Networking (HTTP, TCP/IP).
Demonstrated ability to troubleshoot difficult technical issues while keeping a professional demeanour.
General
This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
A global technical company are looking for an experienced Technical Support Engineer to join their team on an initial 12 month assignment.
Technical Support Engineer (JavaScript)- Staines/Hybrid- 12 Months- £150-£200 per day
The successful candidate will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform.
We are on the lookout for a Technical Support Advisor to join our well-established international client based in Camberley on an initial 6 month contract opportunity.
This role not only offers immediate challenges and rewards but also the potential for a permanent position!
You will be responsible for resolving customer enquiries (from the dealer network and end users, as well as internal colleagues), by answering telephone calls, email and CRM cases, providing timely and accurate technical information.