The position we have is for a Service Desk Analyst / Engineer (Information Technology,
Purpose This role is pivotal in delivering IT support provide 1st and 2nd line support within the Service/Helpdesk team to all IT, Communications and Freight related systems, ensuring processes and procedures are followed correctly and user requests are dealt with efficiently and effectively.
The IT Operations Support Engineer will be working as part of a team, providing support to our IT users across the group, delivering effective resolutions to technical and user IT issues, and providing an IT service that delivers to the business needs, whilst ensuring a robust and stable environment.
Our client are an established, well-known Manufacturing company and are looking for an IT Operations Support Engineer to be based at their site in Smethwick.
The role will involve working with technologies such as Network Routing, Telecoms, Desktops, Laptops, Mobile Devices, Hardware, Software, Switching, Firewalls, LAN, WAN, Physical Servers, Virtualisation, Storage, Cloud (O365) etc.
Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service.
As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages.
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
A fantastic opportunity for an IT Support Technician to join an established, leading midlands-based technology company with exciting growth plans.
Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave statutory Bank holidays birthday off
Must have the right to work in the UK without sponsorship.
They value teamwork, innovation, and sustainability, ensuring the safety and wellbeing of their colleagues and communities.
About Our Client: Our client is a business-to-business services start-up, they are private equity backed and are growing rapidly.
Their approach centers around people, environment, service, and technology, driving them towards their vision of becoming a leading international platform.
You will have a knack for troubleshooting and an electrical background, we want you to join us as a Customer Support Engineer / Technical Support Engineer
Are you an electrically savvy problem solver with a passion for technology?
Based out of our state of the art modern and spacious offices in Warwickshire.