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Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Basingstoke As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Engineering and Technical Customer Support Engineer Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home to c£40k (neg dep exp) exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Customer Relationship Centre Manager, the successful Engineering and Technical Customer Support Engineer candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency as part of the Customer Relationship Centre team. Core responsibilities for this Basingstoke / home based varied and challenging role will include operating as one of the Customer Relationship Centre (CRC) system experts - supporting both internal and external customers as well as members of the Field Service team directly via telephone, Vilink (and other remote support applications) and on-site support as required in the fault find, diagnosis and repair of an array of systems and equipment, and accurately completing all relevant documentation associated with the repair and maintenance of systems and components within the workshop. You will respond to customer or staff enquiries and fault reports and resolve issues and generate any necessary documentation or records as required, and with full and comprehensive training provided, develop and maintain a broad knowledge of the portfolio of systems available and supported in the United Kingdom and Ireland. Operating within the SOP's surrounding Technical Complaint Handling, associated procedures and best working practices, you will attend and contribute to company and departmental meetings as required and represent and deputise for the Senior CRC Engineer and Manager as and when required. In an environment committed to the highest standards of customer service and satisfaction at all times, to be considered for this unique Engineering and Technical Customer Support Engineer opportunity within a genuine market leading blue-chip customer support operation, it is envisaged that the successful candidate will be qualified to at least ONC level or above in electronic engineering and demonstrate exceptional communication skills at all levels and excellent organisational and prioritisation abilities. Contact the Service Team at Premier Technical Recruitment on or email your cv in confidence to for further details.