The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships.
General
Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels.
Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights.
Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures.
Positively promote the IT Team in order to develop the team profile and that of the wider IT function.
General
I am currently working alongside a global leader in the insurance market, together we are recruiting for a Deskside Support Engineer on a permanent basis to operate out of their head office in Reigate.
They will be supporting clients typically with 5 to 100 users and used to working in a busy helpdesk environment.
They are looking for an experienced Helpdesk Engineer, with a professional manner, good communication skills and the desire to further themselves in the industry.
Our client, an established MSP headquartered in Reigate, with over 80 clients, mainly based within the southeast, are seeking to expand and going through a period of dynamic change.
To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.
To provide specialist support for military applications, land and sea based.
To provide out of hours support for all other departments.
To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.
To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers.
This Account Manager role is a fantastic opportunity to join a thriving IT Managed Service Provider in Surrey with significant growth plans.
We take great pride in supporting our team's continued development - Join us on our exciting journey and thrive alongside a team that shares your ambition and thirst for success.
Account Manager
Salary: £30,000 - £40,000 per year 12 monthly bonus.
Do you work in a customer service environment where you have to work shifts and weekend etc?
Are you looking to move away from that type of environment and work in a role that offers training, normal working hours and the opportunity to split you working week between the office and home in a hybrid working environmen?
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This is a great opportunity to join a unique health tech company set for rapid expansion.
You will play a significant role in the organisation's development and in turn will have the opportunity for career development and on-going learning.