Key skills: 1st line, 2nd line, helpdesk, desktop, IT Support, IT engineer, desktop support
This is a brand-new opportunity to join an expanding firm looking for an IT Support Technician to join their team.
You'll be stepping into a key role where you'll work closely with the Head of IT who brings many years of IT expertise to the table, which will provide you with the opportunity to learn and progress your career.
You will play a key role in providing IT Support across the business.
An exciting opportunity for someone looking to build a career in IT has arisen to join a global organisation based in High Wycombe.
An enthusiastic team player, who can work towards ensuring customers, internal and external have the best experience possible using the company's products and services.
As the Technical IT Product Support specialist, providingremotesupport,maintaining &monitoringsolutions and supporting Live Applications, escalating/ handing over to the internal DevOps and Development teams, if required.
Fully remote position
The Company & role
Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency.
Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.
Our client, a long-established, expanding software & technology provider, is seeking a Customer IT Support Advisor to further strengthen their team based in the Black Country region.
As customer IT Support Advisor, your daily responsibilities will include responding to customer queries, troubleshooting minor technical issues, addressing product-related questions and, overall, delivering a first-class service.
As Customer IT Support Advisor, you will be the first point of contact for all customers, delivering exceptional service that ensures they get the most out of our clients' software solution.