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The Role: IT Service & Infrastructure Engineer As an IT Service & Infrastructure Engineer, you will play a pivotal role in ensuring the smooth operation of our IT services and infrastructure. You will be responsible for providing first and second line support, managing service requests, incidents, and problems, and contributing to the overall performance and cost-effectiveness of our technology solutions. This role will involve collaborating closely with end-users, internal teams, and external suppliers to deliver high-quality IT support and infrastructure management. This position may involve occasional weekend work, approximately one Saturday in every three, which is compensated as overtime. Additionally, candidates must possess a full clean driver's license and have access to reliable transportation to be considered for this role. Responsibilities: Service Management: Manage service requests, incidents, and problems from start to finish, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Provide assistance for essential bespoke internal applications. Ensure strict adherence to Service Level Agreements (SLAs) and handle breaches following escalation procedures. Act as the primary point of contact between internal end-users and external suppliers, fostering strong working relationships. Undertake small to medium-sized IT projects as directed. Assist in the development of Service Desk Processes, policies, and documentation. Focus on continual service improvement. Infrastructure & End User Computing: Manage end-user computing (EUC) service requests, incidents, and problems, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Execute the SML equipment process and ensure efficient logistics management. Collaborate with relevant IT teams to resolve complex EUC issues. Proactively identify and address trends and issues related to end-user computing. Maintain, support, and configure the EUC environment. Assist in the development of EUC-related processes, policies, and documentation. Oversee migration, relocation, and integration activities to a high standard. Manage the end-to-end process of IT equipment preparation, shipping, receiving, and compliance. Implement robust and efficient demand and stock control processes. Conduct daily system checks to confirm proper operation. Maintain, support, and configure IT hardware and software desktop environments. Administer backend systems using MySQL to resolve incidents and facilitate service requests. Experience and Expertise: Completed GCSEs in Mathematics and English (or equivalent qualifications). Proficient in ITIL processes and well-versed in industry standards and best practices. Demonstrated expertise gained through working in a fast-paced IT support environment. Extensive knowledge of computer hardware systems. Familiarity with various operating systems and Office Software. Hands-on experience with SQL, particularly MySQL 4 and 5. Proficiency in providing technical support and adept at problem-solving. Effective management of IT incidents. Swift fulfilment of IT service requests. Competency across Microsoft, Android, and iOS systems and technologies. Collaborative team player with the ability to work within a matrixed team. Proactive problem solver and independent thinker. Skilled at prioritizing and managing a demanding and dynamic workload. Exceptional communication and stakeholder management capabilities. Meticulous attention to detail. Proficiency in lateral thinking for creative problem-solving. Possesses some commercial acumen. Proactive learner with an adaptable approach to evolving technologies. Willingness and flexibility to travel as required. If you are enthusiastic about IT service and infrastructure, have the required qualifications and experience, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join our team and play a key role in ensuring the efficiency and reliability of our IT solutions. REF-214 072
Senior Technical Analyst, Infrastructure Services Deeside. Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team. About With nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world. Job Purpose In this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services. Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems. Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required. Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience. Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence. If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on