Have you worked on an IT helpdesk, or similar, where you've been responsible for handling incoming service queries from IT users?
Do you have a good knowledge of Microsoft Dynamics NAV / Business Central / D365, so that you could solve a good number of common Dynamics NAV / Business Central / D365 queries straight away?
To work on the Helpdesk dealing with customer's IT issues and ensure helpdesk systems, logs and records are kept up to date.
To provide an initial analysis and work to provide a first fix for the customer whenever possible.
Employer Description
Based in Bath with our head office in Bath, Tivarri is a cybersecurity and cloud computing consultancy, focused on providing cloud services for financial services organisations.
Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset.
IS THIS YOU
Have you had previous experience working in an inbound call centre environment?
Do you have excellent communication and listening skills?
This is a combined role covering the daily Front-of-House with some admin and IT functions.
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