Manage and lead the Service Desk team, including hiring, training, and coordinating work schedules.
Setting and meeting internal service targets, including first-time fix rate, SLAs/OLAs, and customer satisfaction scores.
General
My client based in Southend Essex are seeking an experienced, hands-on, Service Desk Manager to play a pivotal role in leading and developing their Service Desk.
Posted by ITonlinelearning Recruitment • £24K/yr to £37K/yr
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We are looking for an accomplished Customer Service Team Leader to support within the Service Delivery area of our client's business.
To manage areas of the service delivery teams, ensuring they are working in line with agreed KPIs and to support general admin, during times of absences and busier periods.
To have a strong eye for detail, and financial understanding, to ensure the company's financial spreadsheet is kept up to date for higher management to be able to accurately assess forecasts and budgets.
We are looking for a Temporary Customer Care Coordinator to support our client at their site in Central Southend for the right candidate this may go permanent.
Responsibilities: -
Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.
I am recruiting for a Client Services Executive to join my client based in Rochford, Essex.
The ideal candidate will be responsible for providing exceptional communication and support services to clients, promoting their HR services and products, and developing client relationships to explore additional products or services where appropriate.
Customer Service Executive
Salary: £24000 - £28000 per annum depending on experience.