Manage and lead the Service Desk team, including hiring, training, and coordinating work schedules.
Setting and meeting internal service targets, including first-time fix rate, SLAs/OLAs, and customer satisfaction scores.
General
My client based in Southend Essex are seeking an experienced, hands-on, Service Desk Manager to play a pivotal role in leading and developing their Service Desk.
Posted by ITonlinelearning Recruitment • £24K/yr to £37K/yr
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Are you looking for a fulfilling & rewarding career
Vibrance has an exciting opportunity for a Support Worker to join our teamin Benfleet.
You will join us on either a Full-Time or Part-Time permanent contract, and in return you will receive a competitive salary of £23,177 per annum, plus benefits.
General
Parkstone Avenue is a registered care home providing 24-hour care for people with learning and physical disabilities aged between 18 and 65.
We are looking for an accomplished Customer Service Team Leader to support within the Service Delivery area of our client's business.
To manage areas of the service delivery teams, ensuring they are working in line with agreed KPIs and to support general admin, during times of absences and busier periods.
To have a strong eye for detail, and financial understanding, to ensure the company's financial spreadsheet is kept up to date for higher management to be able to accurately assess forecasts and budgets.
We are looking for a Temporary Customer Care Coordinator to support our client at their site in Central Southend for the right candidate this may go permanent.
Responsibilities: -
Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.
Your role is crucial in delivering the companies objectives through the engagement and delivery of the Retail Plan.
As a Retail Development Manager you will report directly to the Retail Development Controller and work along side a team of RDM's to form the Regional Retail Team.