We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team.
If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you.
Responsibilities
To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.
(The offices are a few minutes' walk from Holborn Station).
Welcome to a day in the life of an IT Technician, where your role is about more than keeping systems running; it's about being the hero behind the seamless operation of cutting-edge technology in a bustling production environment.
This isn't just a job; it's your stage to shine, troubleshoot, and innovate alongside leaders in the industry.
Picture yourself walking through the facilitypast buzzing machinery and dedicated teamsand knowing your expertise keeps every digital pulse firing accurately.