My client are looking to recruit a Junior IT Technician to work within a small team (3 people) to ensure technical competency and fantastic customer service to all service users.
They are a third generation, family run business.
They are a purpose driven company that is growing year on year and proud winners of the North West Wholesaler of the Year at the Family Business Awards and the Greater Manchester Good Employment Charter Flexible Working Award 2022.
My client are looking to recruit a Junior IT Technician to work within a small team (3 people) to ensure technical competency and fantastic customer service to all service users.
They are a third generation, family run business.
They are a purpose driven company that is growing year on year and proud winners of the North West Wholesaler of the Year at the Family Business Awards and the Greater Manchester Good Employment Charter Flexible Working Award 2022.
1st/2nd Line Service Desk Technician - £24K - £28K
In this role, you will be essential in providing comprehensive technical support to internal staff and the IT team, ensuring issues are managed, monitored, and resolved efficiently and within established standards.
We are excited to offer an outstanding opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a fast-paced service desk environment.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.