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Temporary IT HelpDesk support Assistant in the Heart of Paddington Based in the heart of Paddington, you'll be joining a dynamic team as a Temporary IT Help Desk support Assistant for a period of 2 months. Your role will be pivotal in ensuring the seamless operation of our organisation's IT infrastructure during this time. From troubleshooting technical issues to maintaining systems, your expertise will be invaluable in keeping our operations running smoothly. Key Responsibilities: Address user tickets regarding hardware, software, and basic networking issues Diagnose and troubleshoot technical issues, providing clear guidance to users Research and identify solutions to software and hardware challenges Administer systems such as Active Directory and Microsoft Teams Maintain inventory records of workstations/laptops and track data footprints Provide prompt and accurate feedback to users, escalating issues as required Conduct basic diagnostics for LAN networking infrastructure issues Stay updated on new systems to enhance support capabilities Valued Skills: Proficiency in supporting Microsoft Windows-based environments Deep knowledge of Windows 10 OS and printer/driver troubleshooting Experience with Teams-based meeting rooms and related equipment Scripting skills (PowerShell, etc.) Basic understanding of IPv4 network stack, routing, firewalls, and VPN Familiarity with support desk systems and ITIL processes Strong problem-solving and communication skills Ready to join a dynamic team in Paddington for a temporary opportunity? Apply now and be part of our exciting journey for the next six weeks! Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
Tech Support Engineer Location: Staines Length: 12 Months Rate: £162.67 p/h PAYE Hours: 40 HRS P/W Job description: The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers. As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the Platform.?You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.? You will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity. As such, the team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities. What you get to do in this role: Work on and resolve technical issues reported by internal and external customers. Maintain impeccable case hygiene and customer-related files and records. Customer Advocate providing support to users/administrators of our platform. Understand our platform, cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations. Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Suggest and implement improvements to internal processes. Communicate with customers and our teams through case, phone, and other electronic methods. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers. Skills: Strong commitment to own development by continuously updating knowledge, skills, and abilities Strong sense of ownership; readily takes responsibility for actions and makes amends as necessary Ability to build a trustworthy reputation by honouring agreements and reliably following through on commitments. Ability to break down complex concepts into parts to better understand them. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Personal commitment to quality and customer service. Ability to remain focused on achieving key goals, even in the face of obstacles and setbacks. Ability to multi-task and efficiently manage the case queue. Ability to respond to different situations with an appropriate level of flexibility. A team player attitude to work efficiently in a collaborative environment. Education: A Bachelor's in Computer Science (or related technical degree) or 1 years of related experience within a technical support environment. Some understanding of Object-oriented programming languages like Java. Some understanding and knowledge of the components in the web applications stack.?? Some understanding and knowledge of the scripting languages:?JavaScript, Python, Perl, Unix Shell, Windows Shell. Some understanding and knowledge of Linux/Unix. A good Experience with relational databases (e.g. MySQL, Oracle).