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The IT Manager you will drive the discussion around how technology supports and powers our business, ensuring the streamlined operation of IT in alignment with company objectives. The role requires the IT Manager to have a hands-on technical approach to problem-solving and a positive, proactive, and innovative attitude towards providing digital solutions. Main Duties & Responsibilities: 5 Days on site - You must be able to travel to site location (Near Stratford Upon Avon West Midlands) Lead IT Department operational and strategic activity, including fostering innovation, planning projects and supporting the employee base. End to end ownership of incidents from diagnosis to resolution of technical issues and queries Onsite and remote service of user platform management administration and Support. Printer and peripheral maintenance, including telephony and mobile phone support. Administration of service user starters, leavers and workstation set up and imaging. Maintain and administer MS AD windows desktop environment through various industry tools Develop, implement and champion all IT policies and procedures, including those for architecture, cyber security, disaster recovery, standards, purchasing, and service provision. Provide support across a wide range of IT related platforms. Liaising with 3rd party service providers when necessary. Maintain and administer hardware and software. Ensure IT asset logs are maintained. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Research and stay up-to-date with new IT technologies and solutions. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Contributing to the development of service platforms, such as MS SharePoint and automation. Undertake IT projects as instructed by the Finance and Operations Director. M&A IT systems Integration. What you'll need to succeed: Exhibit sound and accurate judgement and include appropriate colleagues in the decision-making process The ability to communicate technical issues to a non-technical audience Driven, and highly motivated with a strong willingness to learn Must be a team player, energetic with a positive 'can do' attitude and enjoy collaborating. Demonstrate a high level of customer service and be approachable Enjoy problem solving Hold a valid passport and a UK driving license with access to a suitable vehicle Demonstrate solid IT Support experience (1st/2nd line) Become an expert in our Microsoft Dynamics 365 operating system. Demonstrate an understanding and technical ability of key skills (such as, Windows 10, networking, problem solving) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Role: IT Manager Location: Cheshire / Crewe Salary: Up to £40,000 Setup: Fully Office based Benefits: Mileage, Pension, Parking and 28 days Holiday Job Summary: Oversee a dynamic technical support/Helpdesk division within an MSP, serving as the primary escalation point for customers and team members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: Champion our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for our clientele. Provide proactive and reactive technical support to our customer base, resolving issues promptly and effectively. Maintain seamless coverage of the technical desk, coordinating schedules for round-the-clock support. Serve as the primary point of technical escalation for the support team, resolving complex issues within established SLAs. Facilitate training initiatives for yourself and the team, collaborating with other management members for comprehensive development. Ensure thorough documentation and auditing of new client onboarding processes. Manage procurement of software, tools, and equipment within budgetary constraints for the technical teams. Conduct annual performance appraisals for all technical team members, fostering a culture of growth and accountability. Oversee all aspects of technical support staff management, including recruitment, disciplinary actions, and performance targets in collaboration with HR and the Managing Director. Support Account Managers in client reviews, leveraging technical insights to enhance customer relationships. Requirements: Preferably MCP certified or holds an equivalent current Microsoft qualification. Possession of a valid UK driving license. Demonstrated experience in a small to medium-sized business end-user environment. Strong interpersonal skills, capable of effective communication with stakeholders at all levels, including company owners. Proficiency in delivering clear and concise reports and presentations. Proven ability to lead and develop a growing technical team effectively. This role is suitable for a candidate who is looking to get into senior management but also remain hands on if needed. If you are interested then please apply or send your CV to ( tom . craig @ nextech - group . co . uk ) IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management