Regional IT Support Engineer Up to £35k 5k Car- Scotland
Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line?
Also providing a very down to earth working environment where you can freely discuss issues and ideas.
This role is for someone who enjoys working in a fast paced environment and providing a great service to clients.
Role Overview
As a Service Desk Coordinator working with one of Scotland's leading service providers, you will serve as the primary point of contact for all incoming support tickets.
Your key responsibility will be to perform initial reviews, assess the urgency of each issue, and direct tickets to the appropriate team or engineer for resolution.
Posted by Quorum Network Resources • £30K/yr to £45K/yr
Due to an internal move, we are looking for a Service Desk Team Lead to join our Service Desk team based in our headquarters in Edinburgh on a full-time, hybrid working basis.
Quorum is a Microsoft Solutions Partner and a Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland.
We currently hold 5 out of 6 Microsoft Designations and 3 specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management.
(Help-Desk management, Server maintenance, deployments, database administration, Office/Desktop/Business support etc) The role also manages the Technical Helpdesk for 1st line support and general IT hardware/desktop and user support issues via a ticketing system.
KEY PURPOSE OF THE ROLE
The role of I.T Systems Manager and Developer is biased towards development, encompassing both internal software and systems development alongside API integration with various 3rd party software as well as general I.T management duties.
They are seeking an enthusiastic Helpdesk Coordinator to join them on a permanent full-time basis.
Type: Full-time Permanent
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